Andrea Rodrigues
Case Manager
Melbourne,FL
Summary
Compassionate Case Manager with extensive social work experience dedicated to enhancing the well-being of vulnerable populations. Expertise in crisis management and care coordination demonstrates a strong advocacy for clients’ rights, leading to significant improvements through tailored care plans and resource allocation. Recognized for building trust with clients while effectively managing high caseloads, contributing to outstanding organizational outcomes. Committed to ongoing professional development in pursuit of optimal service delivery. Resourceful ESL Tutor known for high productivity and efficient task completion. Specialized skills include curriculum development, linguistic assessment, and interactive learning facilitation. Excel in communication, empathy, and adaptability, ensuring effective teaching methods tailored to individual student needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Icna Relief Usa
Orlando, FL
02.2024 - Current
- Directed activities of professional and technical staff members and volunteers.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Monitored client progress through regular follow-ups and case reviews.
- Monitored client progress through regular follow-up contacts.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Facilitated group sessions and workshops for clients on various topics.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Vehicle Operator
Space Coast Area Transit
Melbourne, FL
05.2016 - 02.2024
- Participated in training sessions on new technology or customer service practices.
- Achieved consistently high customer scores due to exceptional service.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Responded quickly to any emergency situations encountered while driving.
- Worked closely with dispatchers to stay informed about changes in routes or schedules.
- Provided customer service by assisting passengers with boarding and exiting buses or vans when necessary.
- Adhered to company policies and safety protocols at all times while operating vehicles.
- Maintained clean and tidy vehicle interior for passenger comfort.
- Operated vehicles in a safe and efficient manner according to established procedures.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Cleaned vehicle regularly to maintain professional appearance.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Communicated effectively with customers regarding delivery times and locations.
- Conducted pre-trip inspections of assigned vehicle, checking fluid levels, brakes, tires, and lights.
- Offered riders information about local attractions and restaurants.
Education
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL03-2025
Skills
- Individualized care planning
- Crisis intervention
- Collaboration with agencies
- Customer service
- Effective communication
- Empowering clients
- Continuous improvement
- Client relationship management
Certification
- TESOL/TEFL Certificate
Timeline
Case Manager
Icna Relief Usa
02.2024 - Current
Vehicle Operator
Space Coast Area Transit
05.2016 - 02.2024
Associate of Arts - General Studies
Eastern Florida State College
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