ANDREA RODRIGUEZ
Lynwood,CA
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet regulations. Possesses comprehensive knowledge of conventional loan programs to fulfill customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Loan Processor
SKYONE FCU
11.2018 - Current
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and provide thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Prepared comprehensive reports to management detailing key performance indicators related to loans processed, approved, denied, or withdrawn.
Banker
JP Morgan Chase
08.2015 - 10.2018
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Logistics Coordinator
Nefab Packaging
04.2013 - 08.2015
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Tracked orders and notified customers of status or potential delays.
TELLER
Wells Fargo
04.2010 - 12.2011
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CASkills
- Interpersonal Communication
- Customer Service
- Multitasking Abilities
- Problem Solving
- Risk Management
- Account Openings
- Audit Support
- Call Control
Languages
Spanish
Professional Working
Timeline
Loan Processor
SKYONE FCU
11.2018 - Current
Banker
JP Morgan Chase
08.2015 - 10.2018
Logistics Coordinator
Nefab Packaging
04.2013 - 08.2015
TELLER
Wells Fargo
04.2010 - 12.2011
High School Diploma -
Huntington Park Senior High School
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