Andrea Rodriguez
North Hills,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every achieving goal a positive and memorable experience. Pursuing a position in an established organization where attentiveness and enthusiasm are highly sought. Detail-oriented with excellent relationship-building, multitasking and decision-making skills.
Overview
9
9
years of professional experience
Work History
Prepared Foods Team Member
Whole Foods Market Inc
Sherman Oaks
03.2015 - 10.2020
- Prepared salads, sandwiches, platters. according to established standards.
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Responsible for stocking shelves with prepared foods products.
- Ensured all food safety and sanitation guidelines were followed.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
Wholebody/Grocery Buyer
Whole Food Market
Sherman Oaks, CA
01.2021 - 12.2022
- Order perishable and/or non-perishable grocery products and maintain appropriate back stock levels.
- Completing and submitting orders within a time frame.
- Replenishing products through proper buying procedures.
- Verifying stock availability from vendor before placing orders.
- Monitoring and acting upon open PO reports for both purchasing and credits in a accurate and timely manner.
- Controlling spoilage/shrink. Counting in inventory and cycle counts.
- Managing processes, samples, temperatures, and sweep worksheets as required.
- ensures orders for product are timely and accurate to monitor inventory turns.
- Overseeing costumers special orders.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Provides excellent customer service, addressing the needs of customers in a timely and effective manner and models suggestive selling techniques; answer phones and pages promptly and courteously.
Wholebody/Grocery Associate
Whole Food Market
Sherman Oaks, CA
01.2022 - 10.2023
- Assisting the Team Leader in all aspects of daily operations including profitability, expenses control,buying,merchandising, labor, regulatory compliance and special projects assigned.
- Consistently communicated and modeled for the team to achieve vision and goals.
- Leading to develop team members and standard operation procedures.
- Developing and maintaining creative store layouts and product merchandising.
- Achieving sales and reporting labor.
- Maintaining knowledge and developing awareness of new product.
- Maintaining good vendor relationships, and welcoming new ones.
- Ensuring all paperwork is properly submitted for vendor processing.
- Working with Team Leader to resolve team concerns or issues.
- Functioning as point person and departmental person in charge of absence of Team Leader.
- Maintaining awareness of costumer flows and needs, directing team members as necessary to satisfy and delight customers; respond promptly to costumer needs and questions.
- Trains, develops, mentors, motivates, and counsels team members in a manner that sustains a high performance team and minimizes turnovers.
Team Educator
Whole Food Market
Pasadena, CA
10.2023 - 05.2024
- Assisted work duties; received and broke down pallets.
- Provided instruction and guidance to team members on how to properly use equipment, systems, and processes.
- Developed training materials and conducted workshops for new hires in the department.
- Organized team meetings to discuss goals, objectives, and tasks.
- Coordinated with other departments to ensure smooth operations of daily activities.
- Assisted in developing strategies that improved customer service satisfaction rates.
- Created reports outlining educational trends within the organization.
- Facilitated communication between employees at all levels of the organization.
- Maintained records of staff attendance and progress towards goals.
- Collaborated with management on projects related to organizational development initiatives.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Provided individual coaching sessions to help employees reach their potential.
Education
High School Diploma -
McAlister High School
11011 O' Melveny Ave San Fernando CA 9134006-2011
Skills
- Time management
- Bilingual
- Diligent order writer
- High Level of self-responsibility
- Proficient with emails, Microsoft office, and operation-related applications
- Effective customer communication
- Customer Service
- Inventory Oversight
- Stock management
- Team Collaboration Aptitude
- Inventory control knowledge
- Organizational Skills
- Customer Engagement
- Management Support
- Staff Training and Development
Timeline
Team Educator
Whole Food Market
10.2023 - 05.2024
Wholebody/Grocery Associate
Whole Food Market
01.2022 - 10.2023
Wholebody/Grocery Buyer
Whole Food Market
01.2021 - 12.2022
Prepared Foods Team Member
Whole Foods Market Inc
03.2015 - 10.2020
High School Diploma -
McAlister High School