Andrea Rodriguez
Raeford,NC
Summary
Hardworking jobseeker with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Committed administrative team member with an in-depth understanding of compliance requirements and operational procedures. Capable of performing secretarial practices and performing clerical duties such as filing, typing, faxing and answering calls.
Overview
18
18
years of professional experience
Work History
Deputy Clerk of the Court
Cumberland County Court House
Fayetteville, NC
06.2024 - Current
- Full Time, 40 hours per week
- Managed courtroom operations during trials and hearings by recording testimony and managing exhibits.
- Responded promptly to emails sent by attorneys regarding upcoming cases or deadlines.
- Processed, reviewed and filed motions to ensure compliance with local rules of procedure.
- Coordinated with law enforcement agencies to ensure proper service of process was completed on defendants.
- Provided administrative support to the court by maintaining records, preparing documents and filing paperwork.
- Organized court proceedings by scheduling hearings, trials and conferences as dictated by local Department of Social Services.
- Prepared case files for review by the judge for trial or hearing date.
- Attended sessions of court and recorded minutes of proceedings.
- Reviewed paperwork submitted by attorneys to verify accuracy before submitting it to the judge.
- Updated records after each hearing or trial was concluded.
- Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients, as well as confidentiality of sensitive information per legal requirements.
- Ensured that all necessary forms were completed accurately before trial dates.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Tracked cases and managed physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Provided customer service to the public regarding court procedures and case status.
- Trained new staff on SPC/IVC court procedures and document handling practices.
- Processed legal filings and fees, ensuring compliance with court procedures.
- Recorded and maintained official court records with high accuracy.
- Created and managed daily court dockets to ensure efficient case progression.
- Tracked exhibits and other documents admitted during court hearings and updated documentation.
- Monitored audio recordings of court proceedings to ensure accuracy in transcriptions.
- Maintained records of all legal documents, including transcripts, pleadings, motions, briefs and other related materials.
- Organized files for easy retrieval upon request.
- Ensured that all recording equipment used was functioning properly at all times.
Children and Family Specialist I (GS 13)
NYS Office of Children and Family Services
Valhalla, NY
09.2023 - 03.2024
- Full Time, 37.5 hours per week
- Evaluate initial and renewal childcare provider applications for licensure
- Conduct field inspections of licensed childcare programs and programs seeking licensure
- Conduct complaint investigations regarding childcare facilities and employees
- Conduct safety assessments/criminal history evaluations
- Conduct quarterly inspections, both announced and unannounced, to make sure childcare facilities are following all childcare regulations
- Cite and give violations to childcare providers not in compliance with regulations
- Initiate enforcement actions when needed
- Work with providers who need help with compliance issues
- Provide technical assistance to childcare providers
- Knowledge of applicable social service laws, regulations, policies and procedures
- Maintain records, prepare reports and correspondence
- Prioritize assignment in accordance with changing priorities
- Safety assessment coordinator
- Record keeping and case notes: Document all investigations, correspondence and documents
- Request and track dispositions, police, parole and/or probation reports as needed
- Clear facility staff by conducting criminal background checks
- Use FAMS, CCFS1 and CCFS2 systems.
- Managed courtroom operations during trials and hearings by ensuring all parties were present, calling witnesses, recording testimony and managing exhibits.
- Responded promptly to emails sent by attorneys regarding upcoming cases or deadlines.
- Processed, reviewed and filed motions to ensure compliance with local rules of procedure.
- Coordinated with law enforcement agencies to ensure proper service of process was completed on defendants.
- Provided administrative support to the court by maintaining records, preparing documents and filing paperwork.
- Organized court proceedings by scheduling hearings, trials and conferences.
- Prepared case files for review by the judge for trial or hearing date.
- Assisted judges in drafting opinions when requested.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Maintained confidentiality of sensitive information per legal requirements.
- Provided customer service to the public regarding court procedures and case status.
- Trained new staff on court procedures and document handling practices.
- Responded to inquiries from attorneys, law enforcement, and the public.
- Processed legal filings and fees, ensuring compliance with court procedures.
- Recorded and maintained official court records with high accuracy.
- Managed daily court dockets to ensure efficient case progression.
- Tracked exhibits admitted during court hearings and updated documentation.
- Monitored audio recordings of court proceedings to ensure accuracy in transcriptions.
- Maintained records of all legal documents, including transcripts, pleadings, motions, briefs and other related materials.
- Organized files for easy retrieval upon request.
- Ensured that all equipment used was functioning properly at all times.
Pre-Hearing Calendar Clerk (GS13)
NYS Division of Human Right (NYSDHR)
Bronx, NY
11.2021 - 09.2023
- Full Time, 37.5 hours per week
- Enter vital documents and information into Law Manager system (CMS)
- Updated CMS with new case information
- Assign, schedule and confirm pre-hearing settlement conferences, status update teleconferences and reschedule adjourned cases
- Input assigned attorneys who will represent Complainants and Respondents
- Ordered court interpreters and translators as needed
- Monitor all 5 outlook incoming email inboxes and distribute correspondence/documents to corresponding Judges and uploading the documents into CMS
- Mark and maintain exhibits, preliminary statements, verified answers, and post-hearing briefs, adjournment, and withdrawal requests
- Review all incoming documents and input data into CMS
- Create various documents (Withdrawals, stipulation of settlements etc.) mail, email, and fax them to their appropriate places
- Contact counsel(s) for settled cases for closing documents i.e., Stipulation of settlements, payments, and compliance
- Prepare recommended order and submitted them to order preparation unit to submit to commissioner for approval
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answered telephones, direct calls, take messages
- Create a master calendar that goes out monthly biweekly and weekly with all the pre-hearings, for all eight Administrative Law Judges and Division assigned Counsel.
Office Assistant 2: Calculations (GS9)
NYS Division of Human Right (NYSDHR)
Bronx, NY
08.2017 - 11.2021
- Full Time, 37.5 hours per week
- Complied and verified all purchases in accordance with OGS & OSC policies from OGS contracts and open market
- Created, gathered, reviewed all purchase request forms and purchase orders from NYSDHR agencies statewide
- Audited and filed all required documents in SFS
- Reconciled charges from all NYSDHR agencies in SFS, including p-cards and vouchers
- Implemented inhouse financial system for purchase requests, administrative requests, and inventory
- Served as supervisor to mailroom staff and finance interns
- Took and kept track of outgoing and incoming office inventory
- Maintained tracking system with all invoices and supporting documents for HUD reporting purposes
- Distribute payroll checks and direct deposit slips
- Compile, sort and file physical and electronic invoices and receipts
- Work with spreadsheets, databases, and bank accounts to match payments to purchase requests and invoices
- Interact with supporting agencies and vendors for purchasing, payments and payment methods
- Perform accounting and clerical functions to support supervisor.
Office Assistant 1 (GS 6)
SUNY State College of Optometry
New York, NY
06.2013 - 08.2017
- Full Time, 37.5 hours per week
- Answer all calls in a timely manner and provided callers with detailed information on facility
- Register new patients, schedule, reschedule and confirmed patient appointments
- Verify and update patient demographic information and insurance information
- Check insurance eligibility and obtain insurance authorizations
- Provide information regarding patient accounts to authorized callers while complying with HIPPA regulations
- Respond to patient billing or financial inquiries, directing to appropriate departments, as necessary
- Communicated with agencies, insurance and pharmaceutical companies via telephone or correspondence
- Prepared all necessary forms for processing including, but not limited to screening forms, insurance verifications, demographic information, consent, and medical release forms in compliance with SUNY and HIPPA guidelines
- Effectively schedule and confirm all necessary appointments, including procedures, post-ops and follow ups
- Effectively retrieve and process information in IDX, EMR and NextGen systems
- Provide excellent customer service skills to ensure all patients are treated in a professional and courteous manner, in person and over the telephone
- Perform the following tasks in the clinic areas: Verification of demographic information, obtaining insurance information, conducting follow-up on no-show and cancelled appointment
- Served as referral and surgical coordinator for all patients requiring/underwent cataract surgery.
Assistant Director/Case Assistant/Program Coordinator
R.A.I.N. Boston Secor Senior Center and R.A.I.N. East Tremont Senior Center
Bronx, NY
01.2007 - 06.2013
- Full Time, 40 hours per week
- Prepared senior NYC-210 and NYC 214 taxes and various benefits and entitlements
- Prepare monthly and quarterly reports for submission and review by the NYS Department for the Aging (DFTA)
- Schedule all trips, seminars, health assessments and appointments
- Create monthly newsletters
- Maintain client files and input case notes in accordance with DFTA and Department of Youth and Community Development (DYCD) standards
- Register and complete membership applications for new members
- Responsible for all clerical work of program, including typing, filing, logging mail, answering phones and reception
- Compile and complete food cost reports and costing out reports according to invoices to submit to DFTA.
Education
Bachelor’s degree -
Empire State College
01.2015
Skills
- Type 45-50 wpm, well-organized and efficient
- Proficient in Word, Excel, and Outlook
- Proficient in IDX, EMR, SFS, SLMS, FileNet, FAMS, CCFS2, Nextgen and JWISE systems
- Docket preparation
- Report Preparation
- Confidentiality Practices
- Client Interviewing
- Case Management
- Multitasking
- Goal Setting
- Organizational Skills
- Reliability
- Teamwork and Collaboration
- Adaptability and Flexibility
- Effective Communication
- File Management
- Self Motivation
- Task Prioritization
- Invoice Verification
- Client Documentation
- Calendar Management
- Document Preparation
- Confidentiality
- Work Prioritization
- HIPAA Compliance
- Records Management
- Office Administration
- Appointment Scheduling
- Front Desk Operations
- Patient Scheduling
- Telephone Etiquette
- Petty cash management
- Electronic Medical Records
- Patient Registration
References
Available upon request
Timeline
Deputy Clerk of the Court
Cumberland County Court House
06.2024 - Current
Children and Family Specialist I (GS 13)
NYS Office of Children and Family Services
09.2023 - 03.2024
Pre-Hearing Calendar Clerk (GS13)
NYS Division of Human Right (NYSDHR)
11.2021 - 09.2023
Office Assistant 2: Calculations (GS9)
NYS Division of Human Right (NYSDHR)
08.2017 - 11.2021
Office Assistant 1 (GS 6)
SUNY State College of Optometry
06.2013 - 08.2017
Assistant Director/Case Assistant/Program Coordinator
R.A.I.N. Boston Secor Senior Center and R.A.I.N. East Tremont Senior Center
01.2007 - 06.2013
Bachelor’s degree -
Empire State College
Similar Profiles
Kim DrumKim Drum
Staff Registered Nurse BSN at Hospice of Cumberland County Hospice HouseStaff Registered Nurse BSN at Hospice of Cumberland County Hospice House
Niasia StanleyNiasia Stanley
Janitorial Services at Kent County Court HouseJanitorial Services at Kent County Court House
Trendia PorrasTrendia Porras
Department of Children's Advocacy at Spartanburg County Court HouseDepartment of Children's Advocacy at Spartanburg County Court House
Ben CarterBen Carter
Firefighter at Puppy Creek Fire DepartmentFirefighter at Puppy Creek Fire Department
Ladyrius FrancisLadyrius Francis
Information Security Analyst at ConduentInformation Security Analyst at Conduent