Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Rogers

Derry,NH

Summary

Dynamic professional with a proven track record at Supercuts, excelling in customer service and team leadership. Recognized for enhancing employee engagement and satisfaction while effectively managing budgets. Skilled in cash handling and cross-selling, consistently driving revenue growth and fostering a positive work environment. Committed to delivering exceptional guest experiences.

Overview

30
30
years of professional experience

Work History

Beverage Cart Attendant

Hidden Valley Golf Course
05.2022 - Current
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
  • Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
  • Greeted guests and inquired into beverage choices.
  • Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
  • Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.

Manager

Supercuts
04.1995 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

High Value Associate

UPS Warehouse
09.2011 - 06.2012
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Sorted and properly arranged items.
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
  • Unloaded packages with care and placed in proper staging area.

Education

High School Diploma -

Lowell High School
Lowell, MA
06-1994

Skills

  • Beverage preparation
  • Reliability and punctuality
  • Excellent customer service
  • Safe food handling
  • Efficient work habits
  • Alcohol awareness
  • Driving golf cart
  • Personal hygiene
  • Cross-selling and upselling
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Customer satisfaction
  • Cash handling
  • Food service

Timeline

Beverage Cart Attendant

Hidden Valley Golf Course
05.2022 - Current

High Value Associate

UPS Warehouse
09.2011 - 06.2012

Manager

Supercuts
04.1995 - 09.2021

High School Diploma -

Lowell High School

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Andrea Rogers