Andrea Rojas
Katy,Tx
Summary
Process Assistant with outstanding skills and workplace focus. Adept in management and staff training in a fast-paced environment. Offering more than 5 years of sales experience and excellent leadership ability.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon
09.2023 - Current
- Shift staffing up 200 associates, working with the department to adjust labor in order to meet goals requirements, as well as assisting Area Managers and Operations Managers
- Identified and resolved process issues to encourage smoother procedures
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Ensuring successful area performance, through tracking, reporting, and rapid feedback of associate performance.
Coaching Associate/Process Guide
Amazon
02.2022 - 09.2023
- Helping support daily operations by effectively coaching associates on the defects caused
- Assisting floor operations by closing out Atlas actions hourly and monitoring for compliance
- Fully understanding workflow and daily production goals
Warehouse Forklift Operator
Amazon
08.2021 - 02.2022
- Checked product on inbound to ensure that items and quantities are correct and that there is no damage
- Expected to understand aspects of production; adhere to strict safety, quality, and production standards
Sales Supervisor
Lacoste
05.2019 - 12.2020
- Made decisions based on the sales drivers and inventory owned
- Maintained visual standards/guidelines at all time
- Inventory stockroom preparation and organization
- Communicated feedback and opportunities
- Participated actively in morning briefs to ensure daily success.
Sales Supervisor
Metro By T-Mobile
03.2015 - 05.2019
- Provided customer service to assist with purchases, suggestive selling and provide product information
- Received and examined deliveries for discrepancies or damages and resolved problems in a timely manner
- Minimized customer complaints through effective customer service
Skills
- Strong time management and multitasking expertise demonstrated
- Success in analytical problem solving and boosting operational efficiency
- Reliable, attentive professional with communication and sales talents
- Leadership experience in managing all area of store operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Process Assistant
Amazon
09.2023 - Current
Coaching Associate/Process Guide
Amazon
02.2022 - 09.2023
Warehouse Forklift Operator
Amazon
08.2021 - 02.2022
Sales Supervisor
Lacoste
05.2019 - 12.2020
Sales Supervisor
Metro By T-Mobile
03.2015 - 05.2019