Andrea Rollins
Livermore,CA
Summary
Hardworking professional with 8 years of experience and a proven knowledge of back-office operations. Frequently praised as hard-working by peers. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Paraeducator
Croce Elementary - Livermore Valley Joint Unified School District
10.2023 - Current
- Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher and/or therapist for the purpose of supporting and reinforcing classroom objectives
- Administers and scores classroom assignments, tests, homework assignments, make-up work, etc
- For the purpose of supporting teachers in the instructional process
- Communicates with teachers, support staff and school administrators for the purpose of monitoring student progress, providing relevant feedback and information, reviewing students' performance, and discussing students' needs
- Confers with teachers as requested for the purpose of assisting in evaluating special education student progress and/or implementing IEP objectives
- Assists students, individually or in groups, with lesson assignments in basic academic and/or specialized subject areas
- Prepares instructional materials and/or classroom equipment (gathers appropriate resources, laminates graphic and written materials, gathers scissors and pencils, copies worksheets) for the purpose of setting up materials for activities in classroom/instructional areas.
Inside Account Manager
Wiley X Inc
01.2014 - 02.2023
- Professionally represented Wiley X Inc by collecting information, identifying, and clarifying issues and working with a wide variety of personnel, retail customers, and consumers
- Ability to identify, and resolve problems, which requires experience in a customer service environment with the ability to maintain effective working relationships with customers and co-workers
- Served as an administrative team member, entering orders daily into computer system and coordinating customer's special needs
- Gathered and coordinated data to complete reports as needed; provide status reports to management
- Exercise a high degree of discretion and mature judgment in handling business sensitive information, as well as personnel interactions; maintain confidentiality of personally identifiable information (e.g., credit card numbers, addresses, phone numbers, etc.) Functioned effectively either in a solitary or team environment and be self-motivated
- Provided necessary support to outside sales representatives to enable them to concentrate on selling, including but not limited to coordinating the shipment of product samples, marketing materials, and new sales materials
- Provided product support by phone or email to our large retail customers
- Provided back-up/assistance for other sales assistant
- Arranged domestic travel for trade shows.
Customer Service/Accounts Receivable Assistant
Wiley X Inc
04.2014 - 06.2016
- Provided outstanding customer service, building and maintaining productive working relationships with other staff and management
- Provided administrative support by processing faxed and emailed orders
- Answered questions via telephone, email, and/or website
- Processed call tags
- Make daily collection calls
- Processed credit card payments, credit.net requests, monthly statements, and accounting requests (credit notes, customer refunds, and other adjustments) Followed up on payment discrepancies; and faxing/emailing dealer invoices
Cashier
Baughman's Western Outfitters
12.2011 - 04.2014
- Provided outstanding customer service by greeting, assisting, and answering questions
- Received in store merchandise, reconciled invoices, and stocked the floor
- Conducted inventories on thousands of items
- Key carrier; able to open and close the store.
Cashier
Beverages & More
11.2010 - 12.2011
- Greeted customers
- Answered phones and customer questions
- Handling purchases, returns, price adjustments, and discrepancies and resolving customer requests, questions, and concerns
- Received store merchandise and stocked floor
- Completed purchase orders.
Orchard Supply Hardware
11.2008 - 05.2010
- Greeted customers
- Answered telephones and customer questions
- Cashier and security cashier, which included processing returns, balancing cash drawer, and balancing and preparing the stores daily bank deposit.
Education
Agriculture FFA- 4-H -
Livermore High School
Skills
- Advanced attention to detail, accuracy, and follow-through
- Detail-oriented business professional with outstanding organizational, interpersonal, and communications skills
- Experience with Teams, OneDrive, Microsoft office, Word and Excel, SAGE, Adobe Acrobat, and ability to learn new software quickly
- Ability to interact effectively with variety of personnel and all levels of management
- Ability to quickly adapt to changing business needs
- Experience in a service environment utilizing advanced customer service skills to maintain effective working relationships with employees, clients, and service departments
- Ability to be self-motivated and flexible
- Works well as a team member as well as independently
- Experience arranging travel
- Experience accomplishing multiple tasks showing flexibility, accuracy, and attention to detail
- Experience in accurate keyboarding, editing, grammar and proofreading skills
- Arrives to work on time and ready to take on each day
Timeline
Paraeducator
Croce Elementary - Livermore Valley Joint Unified School District
10.2023 - Current
Customer Service/Accounts Receivable Assistant
Wiley X Inc
04.2014 - 06.2016
Inside Account Manager
Wiley X Inc
01.2014 - 02.2023
Cashier
Baughman's Western Outfitters
12.2011 - 04.2014
Cashier
Beverages & More
11.2010 - 12.2011
Orchard Supply Hardware
11.2008 - 05.2010
Agriculture FFA- 4-H -
Livermore High School