Andrea Romero
Torrance,US
Summary
Achieved increased brand visibility through effective social media management and customer engagement strategies. Enhanced operational efficiency as a closing manager, resulting in improved service delivery. Contributed to team success in the optical field through strong leadership and organizational skills.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Target Optical
San Pedro, CA
05.2025 - Current
- Conducted pre-testing for all patients to facilitate efficient doctor consultations.
- Guided guests in selecting and styling frames to enhance their personal image.
- Facilitated guest ordering processes for contacts and glasses.
- Administered eyewear dispensing services to ensure customer satisfaction.
- Assisted with check-in processes to ensure smooth guest arrivals. Supported team members in maintaining organized front desk operations. Contributed to positive guest experiences through attentive service.
Social Media Manager/ Sales Store Associate
West Coast Apparel and Fashion
Bellflower, CA
01.2022 - 01.2023
- Collaborated with influencers to create engaging content, leading to a 20% increase in social media engagement.
- Posted over 15 Instagram stories daily, effectively boosting brand visibility and customer interaction.
- Successfully convinced customers of the value of our products, contributing to increased sales at pop-up events.
- Focused on selling at least 4 sneakers individually at events, demonstrating strong sales and customer service skills.
- Developed creative skits and merchandise content, enhancing brand appeal and customer engagement.
Barista
Starbucks
Torrance, CA
01.2021 - Current
- Engage customers with personalized service, boosting daily sales and enhancing brand loyalty.
- Collaborated with team to ensure smooth operations during peak hours, contributing to an increase in customer satisfaction.
- Maintained high standards of cleanliness and organization in the workspace, ensuring compliance with health and safety regulations.
- Developed and implemented customer feedback system, enhancing service quality and customer satisfaction.
- Proactively upsell new products, increasing revenue and enhancing customer satisfaction through personalized recommendations.
Closing Manager
Brusters Real Ice Cream
Torrance, CA
01.2019 - 01.2021
- Directed end-of-day operations, boosting closing efficiency and ensuring a seamless transition to morning shifts.
- Managed nightly financial reconciliations, maintaining 100% accuracy in cash drawer counts and financial records.
- Promoted to Closing Manager within months, demonstrating a strong commitment to customer service and operational excellence.
- Oversaw cake decoration, maintaining high-quality standards and contributing to customer satisfaction and repeat business.
Intern
ICAN
Torrance
01.2019 - 01.2019
- Streamlined inventory management by organizing stock, enhancing accessibility and efficiency.
- Improved client engagement by actively interacting with clients with disabilities, fostering a supportive environment.
- Enhanced financial accuracy by meticulously organizing receipts by date, ensuring precise business records.
- Collaborated in counting drawers for fundraisers and coffee carts, contributing to successful event planning.
Education
High school diploma - undefined
Torrance High School
Torrance01.2020
Skills
- Leadership (Experienced)
- Communication (Experienced)
- Punctual (Expert)
- People skills (Experienced)
- Patience (Experienced)
- Dependable (Expert)
- Pressure (Experienced)
- Customer service (Expert)
- Organized (Expert)
Languages
English (Expert)
Spanish (Expert)
Additional information
- AWARDS
- Award in great citizenship.
- Award in perfect attendance.
Timeline
Retail Sales Associate
Target Optical
05.2025 - Current
Social Media Manager/ Sales Store Associate
West Coast Apparel and Fashion
01.2022 - 01.2023
Barista
Starbucks
01.2021 - Current
Closing Manager
Brusters Real Ice Cream
01.2019 - 01.2021
Intern
ICAN
01.2019 - 01.2019
High school diploma - undefined
Torrance High School