Andrea Rosario
Corrections Officer
Lansing,MI
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 2-year industry history. Hardworking Corrections Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. Resourceful and dedicated Corrections Officer with motivational leadership, training and employee supervision experience. 2 Years in corrections and law enforcement. Focused Correctional Officer offering 2-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-oriented Correctional Officer with more than 2 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Corrections Officer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Correctional Officer
State Of Michigan
05.2021 - Current
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Received and accounted for personal possessions and determined inmate work assignments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Interviewed inmates to obtain information and evidence.
- Restrained juvenile inmates when disturbances required physical intervention.
- Investigated and responded to incidents of inmate misconduct.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Responded to inquiries from inmates and other members of public.
Security Guard
Hospital
05.2019 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
Front Desk Receptionist
Holiday Inn Hotel
04.2016 - 05.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in microsoft spreadsheets and ran reports or generated graphs using data.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
Education
Chippewa Hills High School
Remus, MISkills
Safety and security
Inmate behavior modification tactics
Conflict resolution skills
Relationship building and management
- Mental health awareness
- Emergency Management
- Correctional facility procedures
Timeline
Correctional Officer
State Of Michigan
05.2021 - Current
Security Guard
Hospital
05.2019 - 05.2023
Front Desk Receptionist
Holiday Inn Hotel
04.2016 - 05.2018
Chippewa Hills High School