Andrea Ross
Summary
Dynamic Event Operations Manager with a proven track record at Marriott International for being adept at enhancing guest satisfaction, driving revenue through innovative strategies, fostering teamwork and excelling as a leader in high-pressure settings. Expert in scheduling over 70 team members, budgeting and cost control. Recognized for exceptional attention to detail and active listening while ensuring seamless event execution and positive feedback. Superior communication and leadership skills with a passion for staff development, training, recruitment and vendor negotiations. Experience leading multi-million dollar events as well as catering operations. Driven to raise event experience for every event and all aspects of guest relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Delaware North
10.2019 - Current
- Developed innovative cocktail recipes to enhance drink offerings, guest satisfaction and increase revenue.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality or cost.
- Increased repeat customer numbers by creating a welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas ensuring compliance with health regulations,
- Handled cash and card transactions responsibly, ensuring accurate accounting at the end of each shift.
Banquet Server /Banquet Bartender
Hilton Atlanta
04.2018 - Current
- Track record of driving increased sales, improving buying experience and elevating company profile with target market.
- Assisted in setting up banquet spaces according to event specifications.
- Provided exceptional customer service to guests during events.
- Maintained cleanliness and organization of dining areas throughout service.
- Supported kitchen staff by delivering food and beverages efficiently.
- Adapted quickly to changing priorities and event requirements.
- Collaborated with team members to ensure smooth event operations.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Fostered positive dining atmosphere, engaging with guests to enhance their event experience.
- Minimized service disruptions, quickly addressing and correcting any setup or service errors.
Event Operations Manager
Marriott International, Inc.
04.2010 - 06.2024
- Coordinated details and managed event logistics for large-scale corporate and social events such as VIP functions, conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events. Ensuring and resulting in seamless execution and positive feedback from planning to completion.
- Maintained appropriate staffing levels by anticipating needs in forecast meetings while adapting to last minute changes in event schedules or requirements. Effectively modifying plans and schedules while maintaining service quality without having any negative impact on guest experience in which enhanced productivity, execution, budget and labor costs.
- Analyzed post-con evaluations to refine strategies based upon guest experience and how to incorporate the pros and cons for future events in which drives attendee's intent to return, guest satisfaction, repetition, morale and revenue.
- Maintained detailed records of all events, including timelines, expenses, resources used, and participant feedback. Sent such reports to all of the department managers involved as this information is to identify areas for improvement and implement changes accordingly for future events
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Associate of Applied Science -
Baker College
Muskegon, MISkills
- Active listener
- Strong attention to detail
- Works well under pressure
- Certified STAR Interviewer
- TIPs Certified
- New Hire Onboarding and Training Certification
- Safe Serve Certified
- Microsoft 365 Suite (Word, Outlook, Teams, Excel, Power Point)
- ATLAS Timekeeping
- Social Tables Software
- CITY Events Management Software
- Budgeting and Cost Control
Certification
TIPS, Delaware North
ServSafe, Delaware North
ATLAS Timekeeping, Marriott International
New Hire Onboarding and Training, Marriott International
STAR Interviewer, Marriott International
Timeline
Bartender
Delaware North
10.2019 - Current
Banquet Server /Banquet Bartender
Hilton Atlanta
04.2018 - Current
Event Operations Manager
Marriott International, Inc.
04.2010 - 06.2024
Associate of Applied Science -
Baker College