Andrea Ross
Baton Rouge,LA
Summary
Results-driven administrative program specialist with over 15 years of experience. Expertise in records management and customer relations, facilitating seamless operations and improving team collaboration to achieve organizational goals.
Detail-oriented administrative specialist with strong oral communication and scheduling coordination skills. Proven ability to enhance office efficiency and manage complex operations.
Dedicated professional skilled in managing office operations and ensuring compliance. Known for effective problem-solving and fostering customer relations, ready to leverage expertise to enhance efficiency and support organizational success.
Administrative professional prepared for role in overseeing and enhancing programs within organization. Known for optimizing administrative processes and driving team success through collaborative efforts. Dependable and adaptable, with focus on organizational effectiveness and problem-solving.
Overview
36
36
years of professional experience
Work History
Administrative Program Specialist B
Department of Children and Family Services
05.2009 - 05.2025
Responsible for in-house mail operations
Timekeeping and other personnel matters
Monitor and oversee maintenance of high demand network copier/scanner/printers and other office equipment
Facilitate employee travel and/or training
Monitor and control office supply and purchased or leased equipment inventories
Procurement of goods and services through P-card transactions
Property Manager and agency liaison with Louisiana Property Assistance Agency
(LPAA) for property control compliance
Safety Manager, assisting in safety program compliance and office safety procedures
Records and information management coordinator for administrative support unit and executive offices; and support of office-wide records management initiatives
Clerical - Wardclerk
Earl K Long Hospital
08.1989 - 1997
- Managed patient admissions, ensuring accurate data entry and timely processing of information.
- Coordinated communication between healthcare staff, patients, and families to enhance service delivery.
- Scheduled appointments and maintained calendars for medical personnel to optimize workflow efficiency.
- Implemented electronic health record systems, improving accessibility and accuracy of patient information.
- Timekeeping
Education
High School Diploma -
Istrouma High School
Baton Rouge, LA05-1980
Skills
- Oral communication
- Scheduling coordination
- Records management
- Meeting facilitation
- Budget administration
- Verbal communication
- Customer relations
- Purchasing coordination
- Proficient in microsoft and excel
- Expense reporting
- Travel arrangements
- Office record management
- Payroll and benefits administration
- Teamwork
- Problem-solving
- Problem-solving abilities
Timeline
Administrative Program Specialist B
Department of Children and Family Services
05.2009 - 05.2025
Clerical - Wardclerk
Earl K Long Hospital
08.1989 - 1997
High School Diploma -
Istrouma High School