Andrea Ross
Fort Wayne,IN
Summary
Dedicated QMA with expertise in patient care, emphasizing teamwork, problem-solving, and attention to detail. Committed to maintaining a safe environment and providing compassionate support to enhance patient well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QMA
Lutheran Life Villages PVAL
Fort Wayne, IN
12.2023 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintain accurate medication records, ensuring compliance with regulatory standards.
- Educate patients on medication usage, potential side effects, and adherence strategies.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
CNA
BrightStar Senior Living
Fort Wayne, IN
07.2023 - 12.2023
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety standards in resident areas, supporting a healthy environment.
- Trained new team members on best practices in resident care and facility protocols.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Supervisor
Burlington Coat Factory Department Store
Fort Wayne, IN
08.2017 - 11.2023
- Supervised customer service team, ensuring high-quality service delivery and compliance with store policies.
- Trained and mentored new staff on customer interaction techniques and store procedures.
- Resolved escalated customer complaints, enhancing overall satisfaction and loyalty.
- Implemented process improvements that increased operational efficiency within the department.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Direct Support Professional
Easter Seals Arc Northeast Indiana
Fort Wayne, IN
06.2013 - 06.2019
- Supported individuals with disabilities in daily living activities, enhancing independence and quality of life.
- Facilitated community integration through social and recreational activities, promoting engagement and inclusion.
- Implemented personalized care plans based on individual needs, ensuring consistent support and adherence to objectives.
- Monitored behavioral patterns, documenting changes to inform care strategies and improve service delivery.
- Advocated for client rights and needs within various settings, ensuring access to necessary resources and services.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Associate of Science - Health Administration
Brown Mackie College
Fort Wayne, IN03-2011
Associate of Science - Medical Assisting
Brown Mackie College
Fort Wayne, IN03-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Problem resolution
- Verbal communication
Certification
- CNA - Certified Nursing Assistant July 2023
- QMA - Qualified Medication Aide December 2024
Timeline
QMA
Lutheran Life Villages PVAL
12.2023 - 02.2026
CNA
BrightStar Senior Living
07.2023 - 12.2023
Customer Service Supervisor
Burlington Coat Factory Department Store
08.2017 - 11.2023
Direct Support Professional
Easter Seals Arc Northeast Indiana
06.2013 - 06.2019
Associate of Science - Health Administration
Brown Mackie College
Associate of Science - Medical Assisting
Brown Mackie College