Andrea Ruiz

• Provide support for student learning across various Common Core standards for Kindergarten.
• Conduct student assessments and work with small groups to enhance learning.
• Deliver phonics instruction and teach the curriculum in both Math and Spanish (phonics, reading, and writing).
• Assist with classroom discipline and support students' socio-emotional development through emotion management, conflict resolution, and decision-making.
• Provide logistical support to the classroom teacher, including photocopying, organizing, and preparing instructional materials.
• Offer one-on-one and small group support to facilitate student learning.
• Supervise students during recess and specials to ensure their safety and adherence to school expectations.

• Provide support for student learning across various Common Core standards for Kindergarten.
• Conduct student assessments and work with small groups to enhance learning.
• Deliver phonics instruction and teach the curriculum in both Math and Spanish (phonics, reading, and writing).
• Assist with classroom discipline and support students' socio-emotional development through emotion management, conflict resolution, and decision-making.
• Provide logistical support to the classroom teacher, including photocopying, organizing, and preparing instructional materials.
• Offer one-on-one and small group support to facilitate student learning.
• Supervise students during recess and specials to ensure their safety and adherence to school expectations.

• Participated in reading and math group instruction utilizing the Dual Language Immersion (DLI) and English programs.
• Assisted Kindergarten and First Grade students with assignments, provided additional individual tutoring and support, and followed up to ensure that students understand learning concepts correctly.
• Supervised all recess activities and ensured compliance with all school procedures.
• Provided support to various teachers as needed, adapting to different classroom environments and student needs.

BRAVO Youth Orchestras is an influential non-profit organization that connects diverse students in Northern Portland with mentorship opportunities and multiple pathways to engage in the arts.

• Assisted in various music and arts enrichment classes. Worked with a diverse population of youth - some of whom were brand new to BRAVO - therefore,
  diversity, equity, inclusion, and Trauma Informed Care training were strongly encouraged.

• Assisted in implementation of new learning tools, systems and materials.

• Completed daily reports, meal count sheets, and attendance logs.

• Supported student physical, mental, and social development using classroom games and activities.

Coalven was a small bussines which offered a variety of bread and bakery goods in Tachira, Venezuela.

• Arranged bakery displays to showcase baked goods to drive product sales.
• Developed cost-effective strategies to drive bakery sales and optimize profits.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Maintained and controlled inventory of baked goods.
• Maintained cleanliness and safety in bakery premises.

AvVillas Bank is a Colombian organization that provides financial portfolio bank products and services to meet a wide client needs.

• Trained and mentored new managers, sales representatives and cashiers.

• Facilitated virtual, in-person and blended learning sessions.

• Developed lesson plans, instructional materials and written practice tests for training courses.

• Wrote training manuals for cashiers and sales representatives employees according to strict company guidelines.

• Supervision of operational collection processes like clients requirement responses, analyze payment negotiations, quality control monitoring of contact center advisors.

• Conducted banking data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.

• Created and managed operational databases to store and track data, metrix and maintain accurate information.

• Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
• Performed numerous administrative and technical support functions that enhanced collection effectiveness.
• Produced detailed and relevant reports for use in making business decisions.
• Gathered, documented, and modeled data for payment offer committees.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.