Andrea P. Ruxton
Lincoln,RI
Summary
Results-driven customer service professional with expertise in customer and vendor relationships. Proven track record in managing engagements, and driving sales growth through data-driven strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Senior Marketing Analyst, Loyalty & Personalization
CVS
08.2021 - 12.2024
- Strengthened supplier relationships by leveraging data-driven insights to enhance product assortments and category performance across multiple business units.
- Developed and managed vendor-funded promotional programs, leading to a $2M increase in incremental sales in 2024.
- Spearheaded loyalty campaigns with multiple vendors ensuring timely follow up and vendor handling
- Developed comprehensive reports on customer insights and behavior using advanced analytics tools.
Customer Service Specialist
Sensata Technologies
07.2016 - 08.2021
- Managed customer accounts and coordinated 40+ weekly orders, ensuring seamless order fulfillment and logistics efficiency.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Partnered with suppliers to improve transparency.
- Planned and executed meetings with 10 customer locations
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely responses.
- Documented customer interactions accurately in CRM systems to maintain comprehensive records.
- Identified recurring issues and provided feedback for process improvements to management.
Contents Consultant
Enservio
2014 - 2016
- Assisted clients during tense situations showing compassion and subject matter excellence.
- Generated and delivered comprehensive daily and monthly reports for management, utilizing data from platforms like Salesforce.com.
- Collaborated with customers to resolve issues related to claims, ensuring timely and accurate resolutions.
- Oversaw insurance claims management, streamlining processes within departmental operations.
- Conducted thorough audits of existing content, identifying opportunities for improvement and updates.
- Implemented feedback mechanisms to gather insights from clients, driving continuous improvement in deliverables.
Sales Specialist
Jardine Associates
- Designed and delivered engaging presentations to enhance Sales team effectiveness and customer engagement.
- Conducted in-depth analytical research to support Sales in developing data-driven strategies for key customers.
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Executed sales strategies to promote product offerings and increase market penetration.
Sales Operations Analyst
Datamax / O’Neil
2012 - 2014
- Collaborated with Sales and Operations teams to ensure adherence to forecasting and commission processes, resulting in timely and efficient product delivery while minimizing production delays.
- Managed annual commission calculations exceeding $1M in collaboration with Sales and Finance teams, improving accuracy and reducing calculation errors by 10%.
- Created and maintained a forecasting process using Salesforce, resulting in improved budget accuracy and successfully managing $200K in monthly costs.
- Provided pre-sales client pipeline data to the sales team through Salesforce, accelerating deal closures and improving sales cycle efficiency by 15%.
- Generated 20+ custom Salesforce reports for Finance Team, facilitating pricing exception decisions and reducing fiscal discrepancies by 5%.
- Produced ad-hoc reports from an SQL-based reporting system to resolve customer and product inquiries, resulting in faster decision-making and a 20% decrease in response time for queries.
- Analyzed sales data to identify trends and support decision-making processes.
- Collaborated with cross-functional teams to streamline operations and enhance communication.
Product Specialist
Zebra Technologies
- Partnered with Product Managers to bring 6 new products to market
- Collaborated on a cross-functional, multi-national team to successfully implement OBIEE at Zebra within a 12-month timeline, improving data accessibility and reporting capabilities across departments.
- Developed daily backlog and sales reports used by three departments, streamlining operations and reducing report generation time by 20%.
- Supported product launches by conducting market research and analyzing customer feedback.
- Collaborated with cross-functional teams to streamline product information and improve customer communication.
Education
Bachelor of Science - Business Administration, BSBA
Johnson & Wales University
Providence, RIMaster of Business Administration - MBA
Bryant University
Smithfield, RISkills
- Vendor Management & Relations
- CRM & Customer Loyalty Programs
- Salesforce
- MS Excel
- Loyalty & Personalization Programs
- Business Case Analysis
- Sales Forecasting
- Salesforce Reporting
Timeline
Senior Marketing Analyst, Loyalty & Personalization
CVS
08.2021 - 12.2024
Customer Service Specialist
Sensata Technologies
07.2016 - 08.2021
Bachelor of Science - Business Administration, BSBA
Johnson & Wales University
Master of Business Administration - MBA
Bryant University
Contents Consultant
Enservio
2014 - 2016
Sales Specialist
Jardine Associates
Sales Operations Analyst
Datamax / O’Neil
2012 - 2014
Product Specialist
Zebra Technologies
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