Andrea Ruz
New York,NY
Summary
Dynamic Housekeeping Supervisor with a proven track record at Noor Staffing, excelling in cleaning and sanitation while enhancing guest relations. Skilled in training staff and optimizing operations, I effectively addressed guest complaints, ensuring high satisfaction levels. Committed to maintaining quality standards and fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
Noor Staffing
05.2023 - 05.2025
- Supervised daily cleaning operations to ensure adherence to quality standards.
- Trained staff on effective cleaning techniques and safety protocols.
- Conducted inspections of guest rooms and common areas for cleanliness.
- Managed inventory of cleaning supplies, ensuring timely replenishment.
- Implemented efficient scheduling for housekeeping staff to optimize productivity.
- Addressed guest complaints promptly to enhance satisfaction and service quality.
- Developed checklists to streamline cleaning processes and improve consistency.
- Coordinated with other departments to ensure seamless service delivery across the facility.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Housekeeper
Noor Staffing
05.2022 - 05.2023
- Performed routine cleaning tasks, including dusting, vacuuming, and mopping floors efficiently.
- Assisted in inventory management by tracking cleaning supplies and notifying supervisors of low stock.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness and organization.
- Collaborated with team members to complete daily cleaning schedules effectively and on time.
- Followed safety protocols and guidelines to maintain a safe working environment for all staff members.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Associate of Science - Computer Information Systems
UNIVERSIDAD DE LAS AMERICAS
CHILE11-2012
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Timeline
Housekeeping Supervisor
Noor Staffing
05.2023 - 05.2025
Housekeeper
Noor Staffing
05.2022 - 05.2023
Associate of Science - Computer Information Systems
UNIVERSIDAD DE LAS AMERICAS
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