Andrea Dearborn Salvadore

Pre-Litigation and Litigation. Act as a liaison between the client and the attorney, responsible for managing the details of a personal injury case, including gathering information, tracking medical records, communicating with insurance companies, and keeping the client updated on the case progress throughout the legal process.

Accomplished department objectives by managing staff; planned and evaluated department activities. Maintained staff by recruiting, selecting, orienting, and training employees. Ensured a safe, secure, and legal work environment.

Supported attorneys with managing their agendas, keeping track of scheduling, conducting legal research, drafting and reviewing documents, communicating with clients, preparing hearings, trials and meetings, leading projects within the office to ensure all standards of excellence are being met.

Provided regular updates to team leadership on quality metrics by communicating consistency problems

Educated employees on specific QA standards and confirmed maintenance of standards.

Participated and led several projects related to training and development for different departments.

Responsible for managing and resolving complex customer issues and complaints that have been escalated from other support teams

Acted as a point of contact for high-priority or sensitive situations, ensuring timely and effective resolution while maintaining customer satisfaction.

Utilized critical thinking, analytical skills, and technical knowledge to identify the root cause of issues and develop effective solutions.

Managed a large case load of Spanish and English speakers escalated complaints

Providing customer and staff support: opening new customer accounts, assistance with orders.

Processing, shipping and receiving for online and in-store orders.

Support to the company's CEO's in any task necessary.

Maintained inventory of office supplies and placed orders.

Established administrative work procedures to track staff's daily tasks.