Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Dearborn Salvadore

Orlando,FL

Summary

Dynamic Personal Injury Case Manager at DeWitt Law Firm, P.A., adept at managing complex cases and enhancing client communication. Proven track record in project oversight and detail-oriented document handling, ensuring timely resolutions and high client satisfaction. Recognized for excellent communication skills and effective team leadership in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Personal Injury Case Manager

DeWitt Law Firm, P.A
09.2023 - Current

Pre-Litigation and Litigation. Act as a liaison between the client and the attorney, responsible for managing the details of a personal injury case, including gathering information, tracking medical records, communicating with insurance companies, and keeping the client updated on the case progress throughout the legal process.

Intake Manager

DeWitt Law Firm, P.A
12.2021 - 09.2023

Accomplished department objectives by managing staff; planned and evaluated department activities. Maintained staff by recruiting, selecting, orienting, and training employees. Ensured a safe, secure, and legal work environment.

Legal Assistant

DeWitt Law Firm, P.A
01.2021 - 12.2021

Supported attorneys with managing their agendas, keeping track of scheduling, conducting legal research, drafting and reviewing documents, communicating with clients, preparing hearings, trials and meetings, leading projects within the office to ensure all standards of excellence are being met.

Quality Assurance Specialist

Westgate Resorts
12.2019 - 01.2021

Provided regular updates to team leadership on quality metrics by communicating consistency problems


Educated employees on specific QA standards and confirmed maintenance of standards.


Participated and led several projects related to training and development for different departments.

Escalations Case Manager

Westgate Resorts
05.2019 - 12.2019

Responsible for managing and resolving complex customer issues and complaints that have been escalated from other support teams


Acted as a point of contact for high-priority or sensitive situations, ensuring timely and effective resolution while maintaining customer satisfaction.


Utilized critical thinking, analytical skills, and technical knowledge to identify the root cause of issues and develop effective solutions.


Managed a large case load of Spanish and English speakers escalated complaints

Administrative Assistant

Dax International Brokers
01.2018 - 05.2019

Providing customer and staff support: opening new customer accounts, assistance with orders.

Processing, shipping and receiving for online and in-store orders.

Support to the company's CEO's in any task necessary.


Maintained inventory of office supplies and placed orders.


Established administrative work procedures to track staff's daily tasks.

Education

Miami Dade College
Miami, FL
08-2017

Skills

Document Handling

Business Correspondence

Executive Leadership

Project Oversight
Time Management
Excellent Communication Skills

Executive Support

Task Prioritization

Detail Oriented

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Injury Case Manager

DeWitt Law Firm, P.A
09.2023 - Current

Intake Manager

DeWitt Law Firm, P.A
12.2021 - 09.2023

Legal Assistant

DeWitt Law Firm, P.A
01.2021 - 12.2021

Quality Assurance Specialist

Westgate Resorts
12.2019 - 01.2021

Escalations Case Manager

Westgate Resorts
05.2019 - 12.2019

Administrative Assistant

Dax International Brokers
01.2018 - 05.2019

Miami Dade College