Andrea Samayoa
Chandler,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in multitasking, problem-solving, and maintaining high safety standards, I have effectively trained over 10 employees, enhancing team performance and customer satisfaction. My approach ensures operational excellence and quality service, reflecting my commitment to positive outcomes and efficiency. Accomplished caregiver and team leader adept in patient care and staff management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Affinity Family Care
12.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication.
- Worked with individuals with special needs to increase social skills and independence.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Assisted individuals with disabilities by helping with activities of daily living.
In-Home Nanny
Self-employed
02.2023 - Current
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Shift Supervisor
Starbucks
03.2019 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
Shift Leader
McDonald's
02.2018 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members
Education
Associates of General Business - Business
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2024
High School Diploma -
Perry High School
Gilbert, AZ05.2019
Skills
- Time Management
- Problem-Solving
- Patient Care
- Multitasking and Organization
- First aid and safety
- Training and mentoring
- Staff Management
- Employee Training
- Cash handling expertise
- Inventory control and record keeping
- Customer-Oriented
Languages
Spanish
Native or Bilingual
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or St John Ambulance.
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
Timeline
Caregiver
Affinity Family Care
12.2023 - Current
In-Home Nanny
Self-employed
02.2023 - Current
Shift Supervisor
Starbucks
03.2019 - 08.2022
Shift Leader
McDonald's
02.2018 - 10.2018
Associates of General Business - Business
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Perry High School
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or St John Ambulance.
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
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