Andrea Sanburn

I scheduled for many different radiology modalities, I worked as a go to person when regular scheduling times didn't work for patients or time constraints to get patients scheduled more timely that a regular schedule would allow. I works on several promotional programs to organize and facilitate getting tasks completed. (example a muffins and mammos day for uninsured patients to get free mammogram tests?)

I talked to patients to prepare them for testing and work around any obstacles that may be facing.

I ran reports for monthly testing numbers for preventative care.

• I was a scheduling coordinator and on call Supervisor for a home care agency. I was responsible for scheduling shifts for 90+ caregivers with clients for care in their homes. I ensured training was scheduled to keep caregivers up to date on skills and training. I monitored overtime and made scheduling adjustments to reduce overtime percentages when needed. I set up introductions for the first shift between caregivers, client and care coordinators. I supervised the on call staff including conducting monthly meetings and training all on call staff and staff schedules.

• I audited loan information for current loans with Wells Fargo before they were sent to foreclosure. We had weekly goals to obtain with error and efficiency goals, I worked with auditors and customers to make adjustments and answer questions.

• Scheduling of nurses for client care in the home. I fielded complaints and questions from clients, clients' families, as well as nursing staff, built weekly schedules for nurses and ran reports to ensure compliance for billing and client care.

• My duties included taking inbound and making outbound calls to customers and field staff to resolve account issues, provide invoices, spreadsheets and other documents for resolutions on accounts. This involved strong customer service skills and professionalism with field staff and customers.