Summary
Overview
Work History
Education
Skills
References
Timeline
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Barney Kyle Folse

Brandon,Mississippi

Summary

Professional hospitality expert with significant experience in crafting high-quality products and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in sales management, inventory management, and guest relations, with a reliable and flexible approach.

Overview

17
17
years of professional experience

Work History

Lead Bartender

Shaggy’s on the Rez
05.2021 - Current
  • Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Develops a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trains new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Resolves customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
  • Monitors cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Maintains an average liquor percentage cost of 19%.
  • Organizes detailed inventories and notifies corporate management of ordering needs for liquor, beer, wine, and bar supplies.
  • Collaborates with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.

Partner and Manager

Dockery Grill
02.2015 - 04.2022
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Received SERV SAFE manager certification in April 2019.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.

Stand-In Bartender

Bonnie Blairs
08.2020 - 01.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Subcontractor

Absolute Painting
04.2013 - 02.2015
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.

Lead Bartender

Reed Pierce’s
06.2007 - 03.2013
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.

Education

Grissom High School

Skills

  • Customer Service
  • Staff Management
  • Sales Expertise
  • Inventory
  • Food Service
  • Employee Coaching
  • Upselling Strategies
  • Team Training and Development
  • Vendor Management
  • Ordering Procedures
  • Staff Training
  • Sales Development

References

References available upon request

Timeline

Lead Bartender

Shaggy’s on the Rez
05.2021 - Current

Stand-In Bartender

Bonnie Blairs
08.2020 - 01.2022

Partner and Manager

Dockery Grill
02.2015 - 04.2022

Subcontractor

Absolute Painting
04.2013 - 02.2015

Lead Bartender

Reed Pierce’s
06.2007 - 03.2013

Grissom High School

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Barney Kyle Folse