Andrea Santana
Naples,FL
Summary
Customer-focused Retail Associate with a solid background on event planning, working with people and customer service standards. Committed to executing sales, service and customer experience and open to always learn more and make work always a good working environment
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath & Body Works
Naples, FL
06.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection
- Built relationships with customers to encourage them to come back
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size and color
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Events Protocol Manager
Royal Palace events
Naples-Miami Dade, FL
12.2021 - Current
- supervise staff and coordinate adherence to meeting schedule and procedures
- oversee event execution, ensuring guest satisfaction through event.
- manage inventory logistics, ensuring efficient stock and distribution
Baker
Crumbl Cookies
Naples, FL
03.2022 - 04.2023
- prepared the dough for the cookies and other items, such as breads, pastries, pies, cakes, and cookies.
- Measured out ingredients accurately to make sure everything came out right.
- Operated ovens and other equipment to bake products.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
Education
High School Diploma -
Barron Collier High School
Naples, FL05-2024
Skills
- bilingual spanish/english
- Customer Needs
- selling
- Client Management
- Sales Development
- Inventory Control
- Product Sales
- Goal-Oriented
- event planner
- organizations
Languages
Spanish
Professional
English
Professional
Affiliations
some of the activities i like to do on my free time are sewing, i like to sew bags, and clothing items and i also like to make candles and candle wax figures and i also have photography as a hobby
Timeline
Sales Associate
Bath & Body Works
06.2024 - Current
Baker
Crumbl Cookies
03.2022 - 04.2023
Events Protocol Manager
Royal Palace events
12.2021 - Current
High School Diploma -
Barron Collier High School