Andrea Santiago Ferrer
Server, Bartender, Hostess
Crestview,FL
Summary
I’m making this letter to express the importance of considering my application to your facility. If you choose to consider my application, you would not regret it. I will provide the qualifications that are needed in your facility and I will exceed to do more. The work that I’ve done throughout the years I have always been up my game and I never work to disappoint. I'm enthusiastic and reliable professional. I also takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I have multiple skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.. I believe that I will make a strong asset in your workplace,and will do what is in my power to make your company exceed every expectation.
Overview
4
4
years of professional experience
Work History
Server, Bartender, Hostess
The Rouxpour Restaurant & Bar
Houston, TX
07.2022 - 01.2023
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Answered customer questions about hours, seating and menu information.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Banquet Server, Banquet Bartender
Briscoe Manor
Houston, TX
03.2022 - 12.2022
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Executed synchronized meal service simultaneously serving multiple guests.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Set up glassware, liquor and other necessary supplies for special events.
- Prepared serving and appetizer trays and set tables at diverse events.
- Adjusted service based on customer requests and kitchen readiness.
- Monitored dietary restrictions and served guests with special needs.
- Set and reset tables to support serving staff.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Server
Lupe Tortilla
Sugar Land, TX
08.2019 - 07.2020
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customers' questions, recommended items and recorded order information.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Processed orders and sent to kitchen employees for preparation.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server, Hostess
Gerrys Grill
Houston, TX
11.2017 - 03.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Informed servers of newly seated parties for speedy service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Bakery Team Member
Great American Cookie, First Colony Mall
07.2016 - 11.2017
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase cookies and drive product sales.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
Education
High school diploma -
Harmony School Of Innovation - High
Houston Community College, West Sam Houston
Houston Community College
Skills
Order accuracy
Preparing garnishes
Wine service
Kitchen staff coordination
Beverage preparation
Hospitality service expertise
Guest relations management
Sales expertise
Menu memorization
Food and beverage pairings
Clear and effective communication
Table setting knowledge
Attending multiple customers
Cash Handling
Food running
Making change
Staff Management
Inventory
Dining area maintenance
Responsible alcohol service
High-volume dining
Bill computation
Item promotion
Timeline
Server, Bartender, Hostess
The Rouxpour Restaurant & Bar
07.2022 - 01.2023
Banquet Server, Banquet Bartender
Briscoe Manor
03.2022 - 12.2022
Server
Lupe Tortilla
08.2019 - 07.2020
Server, Hostess
Gerrys Grill
11.2017 - 03.2018
Bakery Team Member
Great American Cookie, First Colony Mall
07.2016 - 11.2017
High school diploma -
Harmony School Of Innovation - High
Houston Community College, West Sam Houston
Houston Community College