Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Santos

Lakeville,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Grieco Automotive Group
04.2023 - 08.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected and processed various forms of payment as well as logging deposits into the system
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Support Staff Member

Boondocks Restaurant
02.2022 - 08.2023
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Developed excellent relationships with managers and fellow team members to support team success and a positive work environment
  • Organized and clean assigned sections by sanitizing and cleaning tables, counters, and kitchen surfaces
  • Assisted customers with any questions and completed any requests such as refilling drinks, taking plates, and running food
  • Took on any additional positions as needed such as dishwashing, cooking and waitressing

Camp Counselor

Camp Yomechas, Old Colony YMCA
06.2022 - 08.2022
  • Worked with variety of children aged 4 to 6 in a primarily outdoor environment
  • Helped campers to regulate emotions when conflicts rose
  • Became involved in daily camp activities to engage with campers such as soccer, pool, lake, arts and crafts, etc
  • Kept close eye on campers during daily activities including meals
  • Created bonds with campers and fellow counselors to establish a connected environment based around fun and safety
  • Awards: Counselor of the Week

Crew Member

Dunkin'
06.2021 - 10.2021
  • Took orders, prepared meals and collected payments
  • Worked front counter, drive-thru and other areas.
  • Operated cash register to ring up final bill and process various forms of payment
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Stocked shelves to organize aisles in assigned department
  • Carried out tasks necessary to close restaurant at the end of the night

Education

Bachelor of Science - Environmental Science And Policy, Policy Emph.

Marist College
Poughkeepsie, NY
05.2027

Skills

  • Customer Service
  • Problem-Solving
  • Conflict Management
  • Collaborative
  • Interpersonal Skills
  • Service Quality
  • Microsoft Excel

Timeline

Front Desk Receptionist

Grieco Automotive Group
04.2023 - 08.2023

Camp Counselor

Camp Yomechas, Old Colony YMCA
06.2022 - 08.2022

Support Staff Member

Boondocks Restaurant
02.2022 - 08.2023

Crew Member

Dunkin'
06.2021 - 10.2021

Bachelor of Science - Environmental Science And Policy, Policy Emph.

Marist College

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