Andrea Saufferer
Owatonna,MN
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Final Finisher
Rise Modular
08.2024 - Current
- Achieved consistent high-quality finishes by mastering various application methods such as spraying, brushing, and rolling.
- Consistently met deadlines with high-quality results by diligently following established procedures for final finishing tasks.
- Consistently exceeded performance goals as a Final Finisher through dedication to precision craftsmanship and impeccable work ethic.
- Collaborated with team members to ensure timely completion of projects, resulting in improved customer satisfaction.
- Maintained a safe work environment through consistent adherence to safety protocols and proper equipment handling.
- Improved workflow efficiency by keeping the workspace clean, organized, and well-stocked with necessary supplies.
Painter
Rise
01.2023 - Current
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
Health and Beauty Manager
Hy-Vee Grocery
07.2018 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Customer Representative
Owatonna License Bureau
05.2018 - 07.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front End Assistant Manager
Hy-Vee Grocery
05.2018 - 07.2018
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored junior developers, fostering a collaborative team environment focused on continuous improvement.
- Collaborated with team members to ensure smooth operations during busy periods.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Gas Station Assistant Manager
Hy-Vee Grocery
11.2017 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Owatonna High School
Owatonna, MN06.2011
Skills
- Exceptional communication
- Advanced problem solving
- Innovative thinking
- Cross-functional coordination
- Efficient time management
- Product quality assurance
- Multitasking
- Reliability
References
References are available on request.
Timeline
Final Finisher
Rise Modular
08.2024 - Current
Painter
Rise
01.2023 - Current
Health and Beauty Manager
Hy-Vee Grocery
07.2018 - 03.2019
Customer Representative
Owatonna License Bureau
05.2018 - 07.2018
Front End Assistant Manager
Hy-Vee Grocery
05.2018 - 07.2018
Gas Station Assistant Manager
Hy-Vee Grocery
11.2017 - 05.2018
High School Diploma -
Owatonna High School
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