Andrea Schafer
Richfield,MN
Summary
HR professional with a Master's degree in Human Resource Management and over a decade of experience in HR coordination, employee engagement, and payroll processing. Proven track record in developing HR strategies and enhancing employee morale. Skilled in talent acquisition, training development, and compliance auditing, seeking to contribute strategic HR solutions to a dynamic organization.
Overview
16
16
years of professional experience
Work History
Human Resources Coordinator
Wellness USA
Bloomington, MN
08.2024 - 12.2024
- Coordinated recruitment efforts by posting job openings on various platforms.
- Assisted in onboarding new employees through orientation and training sessions.
- Managed employee records and maintained confidentiality of sensitive information.
- Facilitated employee engagement activities to promote a positive workplace culture.
- Responded to employee inquiries regarding benefits and company policies promptly.
- Supported performance evaluation processes by preparing necessary documentation.
- Collaborated with management to develop HR strategies aligned with company goals.
- Organized training sessions to enhance employee skills and career development opportunities.
- Designed and implemented an HR filing system, streamlining record-keeping processes.
- Managed employee concerns, contributing to improved organizational morale.
- Processed biweekly payroll using Paychex, ensuring accuracy and compliance with company policies.
Human Resources Assistant
Trillium Woods
Plymouth, MN
01.2022 - 01.2024
- Enforce corporate policies while directly working with 250+ employees
- Responsible for full-cycle recruiting and interviewing, managing the process from posting requisition to onboarding new employees for up to 25 different positions
- Assisted with bi-weekly payroll, ensuring all timecards are completed accurately for payroll to run
- Responded to employee issues and questions regarding records, payroll, changes, employment verification and HR related activity
- Championed Benefit Administration for all new employees as well as at open enrollment annually for all employees
- Completed audits as needed for all vaccination and employee information spreadsheets
- Responsible for compliance to be completed by all departments, completed monthly audits
- Held an open door policy as well as promoted a diverse and honest culture
- Advanced knowledge on ADP, HCM Cloud and ORC Recruiting
Sr. Human Resources Specialist
Target
Brooklyn Park, MN
01.2021 - 01.2022
- Directly supported two to three Human Resources Directors
- Managed a variety of HR projects, including managing employees on WorkDay
- Responsible for Human Resources Directors calendars and daily schedules including facilitating interviews and meetings
- Responded to employee issues and questions regarding employee records, announcements, payroll, and HR related activity
- Responsible for pulling reports and metrics on a daily basis and creating reports based on the data pulled
Assistant Branch Manager
Beal Bank
Minneapolis, MN
01.2018 - 01.2021
- Responsible for handling reports daily to confirm the previous day’s activities
- Provide outstanding customer service to clientele, utilizing extensive knowledge of financial products and services
- Responsible for hiring new and prospective applicants as well as training to ensure customer satisfaction and meeting bank regulations
- Ensure Community Reinvestment Act is scheduled for bank to meet required hours
- Supervises employees daily as well as going through performance reports with employees
- Direct communication with leadership team with recommendations on how to improve employee satisfaction
- Continuous analysis of branch performance on service, sales, and quality metrics
- Extensive knowledge of banks financial products which include: Certificates of Deposit, IRA’s, and Money Market Accounts
Client Relationship Manager
Bank of America
Minneapolis, MN
01.2017 - 01.2018
- Provide outstanding customer service to bank clientele, utilizing extensive knowledge of financial products and services
- Analyze specific needs of each client and match bank products and services that optimize account performance: Savings, Checking, Certificates of Deposit, Money Market, Lines of Credit, Retirement Accounts
- Cross-selling of financial products and services, meeting and surpassing performance targets
- Direct collaboration with key departments of BOA for effective management of work flow
- Training and development of new employees on banking regulations and procedures
- Thorough understanding and application of FDIC regulations in all transactions
- Continuous analysis of branch performance on service, sales, and quality metrics
- Provide leadership team with recommendations for bank performance improvement
Relationship Banker
Bank of America
Minneapolis, MN
01.2016 - 01.2017
- Responsible for direct sales of bank products and services to clientele
- Application of extensive knowledge of product features and benefits
- Utilization of advanced sales consultation skills to meet and surpass sales performance targets
- Direct service to over 50 clients daily
- Established long-term client relationships through effective cross-selling and by providing continuous levels of exceptional service
- Supervised high-risk teller transactions
- Trained and coached tellers to empower them to assist clients
- Encouraged excellence as Operation and Compliance Champion
Client Service Representative
Bank of America
Minneapolis, MN
01.2015 - 01.2016
- Maintained daily work to consistently exceed expectations
- Assisted clients with everyday transactions
- Recognized opportunities to partner with bankers to deepen client relationships
Assistant Manager
McDonalds Restaurants, Inc.
Minneapolis, MN
01.2009 - 01.2014
- Assisted with onboarding duties of new hires
- Conducted employee performance reviews
- Provided outstanding customer service to restaurant clientele
- Direct supervision of employees, training, performance management, work assignment, staffing, scheduling
- Efficiently prepared meals for customers, utilizing extensive knowledge of menus and product ingredients, meeting and surpassing quality and efficiency performance targets
- Accurate and efficient management of cash, check, and credit transactions
- Responsible for general store appearance, creation of appealing store displays to drive sales
- Responsible for store safety and cleaning, adherence to OSHA and FDA standards
Human Resource Specialist, Intern
DRC
Plymouth, MN
01.2021
- Enforce corporate policies while directly working with over 500 employees
- Managed a variety of HR projects, including tracking applicants on a per project basis through Dayforce
- Responsible for recruiting and interviewing all hourly new hires and managing the process from application to on-boarding
- Responded to employee issues and questions regarding payroll, personal changes, and employment verification. Ensured compliance of all HR policies and procedures
- Champion a diverse, honest, and open-door culture
Education
Master of Arts - Human Resource Management
Concordia University
St. Paul, MN01.2020
Bachelor of Arts - Psychology
Ashford University
San Diego, CA01.2016
Skills
- Human resource management
- Recruiting
- Staffing
- Training
- Performance Management
- Compensation
- Benefits Administration
- Payroll
- Financial Retail Operations Management
- MS Office
- Word
- Excel
- PowerPoint
- Group Projects
- Individual Projects
- Accuracy
- Critical Thinking
- Decision Making
- Problem-Solving
- Organizational Skills
- Customer Service Orientation
- Adaptability
- Working Under Pressure
- Cooperation
- Versatility
- Flexibility
- Organization
- Friendliness
- Self-Motivation
- Employee engagement
- HR policy enforcement
- Compliance auditing
- Payroll processing
- Employee onboarding
- Data analysis
- Team leadership
- Training development
- Talent acquisition
- HR policies compliance
- Staff recruiting and retention
References
Available Upon Request
Volunteer Experience
- Mentor for New Students, Human Resource Management emphasis
- Active in my Community
- Volunteer, Neighborhood Watch
- Book Keeping, local Non-Profit Organization, payroll and checks and balances
References
References available upon request.
Timeline
Human Resources Coordinator
Wellness USA
08.2024 - 12.2024
Human Resources Assistant
Trillium Woods
01.2022 - 01.2024
Sr. Human Resources Specialist
Target
01.2021 - 01.2022
Human Resource Specialist, Intern
DRC
01.2021
Assistant Branch Manager
Beal Bank
01.2018 - 01.2021
Client Relationship Manager
Bank of America
01.2017 - 01.2018
Relationship Banker
Bank of America
01.2016 - 01.2017
Client Service Representative
Bank of America
01.2015 - 01.2016
Assistant Manager
McDonalds Restaurants, Inc.
01.2009 - 01.2014
Master of Arts - Human Resource Management
Concordia University
Bachelor of Arts - Psychology
Ashford University
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