Andrea Schessl
Valrico,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Owner
Nineteen South Christian Boutique
01.2013 - Current
- Responsible for day-to-day operations in addition to sales and customer service
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Quote Manage
02.2024 - 04.2024
- Presented the benefits of Medicare Advantage plans of a portfolio of 10 major carriers to seniors
- Enrolled and submitted completed applications to CMS for finalization.
Licensed Ins Agent (Wellcare & Superior Heath)
Results-CX Remote
09.2022 - 09.2023
- Presented benefits of Centene (WellCare) Medicare FL License 0240 – HEALTH
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Utilized CRM software to manage client relationships.
Patient Service Representative
LabCorp- Remote
11.2021 - 05.2022
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Investigated insurance claims denials and appeals.
- Addressed bad debts in line with set protocols.
Service Center Representative II
Sedgwick Claims Management
01.2021 - 08.2021
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Utilized multiple software applications simultaneously for efficient data entry and record-keeping purposes during calls.
- Established rapport with customers, fostering trustful relationships that enabled successful resolution of issues or concerns.
- Assisted customers in navigating company website and online resources, improving their ability to access information independently.
Patient Care Coordinator / Office Manager
Beltone Hearing
01.2019 - 08.2019
- Lead generation programs within the community
- Build and maintain customer relationships, actively call current and past potential patients through identified sources, track, and report appointment results
- Answer and direct phone calls, collect and distribute mail
- Maintain patient fields and scheduled follow-up appointments
- Perform administrative and other duties as needed.
- Increased sales from lowest producing office to top office on the West Coast of Florida during tenor.
Insurance Verification Specialist
Chambers Medical
03.2017 - 01.2019
- Insurance Verification Specialist- Verified insurance and legal information provided by patients on their clinic information and PIP application forms
- Once verified, entered patients into the computer system and created patient files
- Updated Excel tracking sheets and faxed updated information to the assigned adjuster.
- Answered phone calls and messages for a6-person team for restoration company, scheduling appointments, and handling patient inquiries.
Office Manager
PuroClean
01.2012 - 01.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
2024 AHIP Medicare Training (Recertification) Medicare, Fraud, Waste and Abuse
CMS- Agent/Broker Registration Completion Certificate SHOP Marketplace Registration status for plan year 2024
CMS- Agent/Broker Registration Completion Certificate Individual Marketplace Registration status for plan year 2024
XCEL-Florida Pre-Licensing Education -200 Hour Property & Casualty Insurance. Completed. (Scheduled for State exam 1/2024)
Hillsborough Community College-2020-Present
Hillsborough Community College-Corporate Training –Tampa, FL
Pinellas Technical Education Center (PTEC), Clearwater, FL
Saint Petersburg College, Saint Petersburg, FL
Career Technical Adult Education (CTAE), Clearwater, FL
Herndon High School, Herndon, VA
Skills
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organization and Time Management
Timeline
Quote Manage
02.2024 - 04.2024
Licensed Ins Agent (Wellcare & Superior Heath)
Results-CX Remote
09.2022 - 09.2023
Patient Service Representative
LabCorp- Remote
11.2021 - 05.2022
Service Center Representative II
Sedgwick Claims Management
01.2021 - 08.2021
Patient Care Coordinator / Office Manager
Beltone Hearing
01.2019 - 08.2019
Insurance Verification Specialist
Chambers Medical
03.2017 - 01.2019
Owner
Nineteen South Christian Boutique
01.2013 - Current
Office Manager
PuroClean
01.2012 - 01.2013
2024 AHIP Medicare Training (Recertification) Medicare, Fraud, Waste and Abuse
CMS- Agent/Broker Registration Completion Certificate SHOP Marketplace Registration status for plan year 2024
CMS- Agent/Broker Registration Completion Certificate Individual Marketplace Registration status for plan year 2024
XCEL-Florida Pre-Licensing Education -200 Hour Property & Casualty Insurance. Completed. (Scheduled for State exam 1/2024)
Hillsborough Community College-2020-Present
Hillsborough Community College-Corporate Training –Tampa, FL
Pinellas Technical Education Center (PTEC), Clearwater, FL
Saint Petersburg College, Saint Petersburg, FL
Career Technical Adult Education (CTAE), Clearwater, FL
Herndon High School, Herndon, VA
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