Andrea S Colon-Stallworth
Chicago,IL
Summary
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Police Officer
South Chicago Heights Police Department
04.2024 - Current
- Enforced local laws and regulations to maintain public safety and order.
- Conducted thorough investigations of criminal activities, gathering evidence and witness statements.
- Collaborated with community organizations to promote crime prevention initiatives and build trust.
- Developed training programs for new officers, enhancing team performance and operational effectiveness.
- Implemented strategic patrol routes based on crime trends, improving response times and coverage areas.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Led critical incident responses, coordinating efforts with multiple agencies for effective resolution.
Record Clerk
Hazel Crest Police Department
10.2023 - 03.2024
- Processed police reports and maintained accurate records in compliance with legal standards.
- Managed electronic databases to ensure efficient retrieval of information for law enforcement personnel.
- Assisted in the preparation of public records requests, ensuring timely and accurate responses.
- Collaborated with officers to verify incident reports and resolve discrepancies in documentation.
- Contributed to interdepartmental communication by preparing and distributing daily activity logs and incident reports.
- Maintained strong relationships with outside agencies through clear communication channels regarding shared documentation needs or concerns about mutual cases under investigation.
- Expedited request processing for public records by implementing an online submission system.
- Conducted thorough background checks for employment, licensing, and other purposes as requested by authorized individuals or organizations.
Delivery Driver/Operations Manager
FedEx
02.2017 - 03.2024
- Delivered packages efficiently, ensuring timely arrival to customers.
- Operated delivery vehicle in compliance with safety regulations and traffic laws.
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with dispatch regarding routing and delivery updates.
- Assisted in training new drivers on best practices for delivery efficiency.
- Managed customer inquiries and complaints in polite and professional manner.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Juvenile Counselor
Hulse Juvenile Center
05.2022 - 11.2022
- Monitored daily activities, ensuring safety compliance and adherence to facility rules.
- Assisted in the development and implementation of policies, procedures, and programs to improve overall facility operations and effectiveness.
- Promoted a safe and positive environment within the facility by enforcing rules, addressing conflicts, and de-escalating tense situations as needed.
- Maintained detailed case files, documenting interventions, progress reports, and relevant correspondence with stakeholders.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Supported individuals dealing with mental health and emotional issues.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Trained new staff members on proper protocols related to crisis management procedures ensuring they are prepared for emergency situations.
- Provided guidance and support to at-risk youth, fostering personal development and positive behavior changes.
Detention Aide
Orland Park Police Department
03.2019 - 04.2022
- Update and maintain prisoner information in the Citizen Law Enforcement Analysis and Reporting (CLEAR) system
- Ensure the safety and security of the detention center
- Process detainees through the center that includes photographs, fingerprinting, and searches
- Maintains control logs and prepares statistical reports documenting operational activities
Armed Security Officer
AGB Investigative Service
07.2016 - 01.2019
- Maintained safety and security of facility
- Responded to incidents and emergency situations using the appropriate techniques
- Monitored facility security cameras, fire system, alarms and control access in and out of the facility
- Utilized Microsoft Office for reporting incidents and communication
- Coordinated with other security staff at the facility about shift
Manager
GameStop
05.2006 - 10.2018
- Delivered outstanding customer service by engaging customers to identify their needs
- Completed weekly schedules, payroll, and merchandise store to company standards to increase sales
- Hired, trained, and coached staff only if expectations are not being met
- Bi-weekly marketing set up and floor moves
- Tracked daily and weekly information regarding sales using key data like ADT, PRP, and GPG
Security Supervisor
Guardsmark
05.2014 - 03.2015
- Supervisor in charge during the assigned shift
- Trained and educated new hires on duties and how to handle adverse situations
- Assigned post and duties to security officers at the beginning of the shift
- Responded to all alarms and emergency situations
- Maintained security timesheets, incident reports and daily logs
Dispatcher/Vault Clerk
Loomis Armored US
06.2011 - 05.2014
- Coordinated pick up and delivers
- Maintained daily ATM combo list
- Responsible for the security of cargo being checked in and checked out of the vault.
- Generated and maintained all daily records and reports
- Answered incoming customer calls
Education
Masters of Arts - Public Administration
Ashford University
Clinton, IA10.2016
Bachelors of Arts - Criminal Justice
Ashford University
Clinton IA05.2015
Associates of Arts - Business Administration
Ashford University
Clinton, IA11.2012
Skills
- Microsoft Office
- CPR/First aid certified
- Decision-making
- Critical thinking
- Integrity and honesty
- Conflict de-escalation
- Non verbal communication
- School Security
Certification
- 20 hour unarmed security
- 40 hour armed security
- FOID Card
- CPR
- First Aid
- Leads
Timeline
Police Officer
South Chicago Heights Police Department
04.2024 - Current
Record Clerk
Hazel Crest Police Department
10.2023 - 03.2024
Juvenile Counselor
Hulse Juvenile Center
05.2022 - 11.2022
Detention Aide
Orland Park Police Department
03.2019 - 04.2022
Delivery Driver/Operations Manager
FedEx
02.2017 - 03.2024
Armed Security Officer
AGB Investigative Service
07.2016 - 01.2019
Security Supervisor
Guardsmark
05.2014 - 03.2015
Dispatcher/Vault Clerk
Loomis Armored US
06.2011 - 05.2014
Manager
GameStop
05.2006 - 10.2018
Associates of Arts - Business Administration
Ashford University
Masters of Arts - Public Administration
Ashford University
Bachelors of Arts - Criminal Justice
Ashford University
Quote
Hard work will always beat talent when talent refuses to work