Andrea Scott
Payson,AZ
Summary
Dynamic and highly reliable professional with extensive experience in hospitality and veterinary care, notably at Kate’s Food Truck. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Strong multitasking skills complemented by a commitment to cleanliness and hygiene, ensuring optimal operational efficiency and a welcoming environment.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
20
20
years of professional experience
Work History
Bartender
Payson Elks Lodge
07.2025 - Current
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Provided excellent customer service by engaging with patrons and addressing their needs promptly.
- Assisted in inventory management, tracking supplies, and restocking as needed.
Housekeeper
Payson Care Center
11.2024 - 10.2025
- Performed daily cleaning tasks, ensuring sanitary conditions in patient rooms and common areas.
- Maintained inventory of cleaning supplies, reporting shortages to management promptly.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs.
- Implemented efficient cleaning routines, enhancing overall facility cleanliness and patient satisfaction.
- Conducted regular inspections of facilities to identify maintenance issues and report findings.
- Utilized appropriate cleaning equipment and chemicals safely while following established guidelines.
- Supported infection control measures by adhering to sanitation standards throughout the facility.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Restaurant Manager
Kate’s Food Truck
03.2019 - 10.2022
- Supervised daily operations to ensure smooth service and adherence to food safety standards.
- Trained and mentored staff in customer service techniques and menu knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained strong vendor relationships for timely supply deliveries.
- Analyzed customer feedback to enhance menu offerings and improve overall dining experience.
- Coordinated staff schedules to align with peak service hours, maximizing efficiency.
- Oversaw financial transactions, ensuring accurate cash handling and reporting procedures.
- Led marketing initiatives, including social media campaigns, to increase brand awareness and customer engagement.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Restaurant Manager
Peg’s Grill
03.2014 - 01.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Increased sales during off-peak hours by creating and promoting special offers.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Supervised daily operations to ensure smooth service and adherence to food safety standards.
Veterinary Technician
Vermont Large Animal Clinic - Equine Hospital
04.2006 - 06.2016
- Administered medications and vaccinations to equine patients, ensuring compliance with safety protocols.
- Assisted in surgical procedures, preparing instruments and monitoring anesthesia levels for optimal patient care.
- Conducted routine health assessments, documenting findings to support accurate diagnoses and treatment plans.
- Collaborated with veterinarians to develop comprehensive care strategies for large animals, enhancing treatment effectiveness.
- Implemented streamlined record-keeping processes, improving access to patient information and enhancing workflow efficiency.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
Education
High School Diploma -
Mount Mansfield Union High Scool
Jericho, VTSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
Timeline
Bartender
Payson Elks Lodge
07.2025 - Current
Housekeeper
Payson Care Center
11.2024 - 10.2025
Restaurant Manager
Kate’s Food Truck
03.2019 - 10.2022
Restaurant Manager
Peg’s Grill
03.2014 - 01.2017
Veterinary Technician
Vermont Large Animal Clinic - Equine Hospital
04.2006 - 06.2016
High School Diploma -
Mount Mansfield Union High Scool