Andrea Sealey
Morkes Chocolates
Cedar Lake,IN
3
years of professional experience
Reliable Cashier focused on customer satisfaction and efficient transaction processing. Maintained a welcoming environment while exceeding customer expectations, contributing to team success through multitasking and inventory management. Developed strong interpersonal skills and problem-solving abilities, ensuring smooth and accurate transactions in a customer-focused environment.
Reliable customer service professional with proven skills in complaint resolution and organizational multitasking. Committed to creating a welcoming environment and enhancing customer satisfaction.
Work History
Janitor
1 Year 9 Months- Maintained cleanliness and sanitation standards throughout school facilities.
- Conducted routine inspections to ensure compliance with safety regulations.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Trained new team members on proper cleaning techniques and safety protocols.
- Maintained clean, comfortable environments in commercial buildings by vacuuming and cleaning windows and desks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces and premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, and hazardous materials disposal protocols while completing assigned tasks diligently.
- Emptied trash cans and recycling bins to keep the building clean and free of germs.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Customer Service Cashier
1 Year 5 Months- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Assisted customers with product inquiries about our chocolate, enhancing overall satisfaction and engagement.
- Maintained cleanliness and organization of the checkout area and around the store, promoting a welcoming environment.
- Collaborated with team members to manage inventory levels and restock shelves and trays of chocolate effectively.
- Trained new staff on customer service protocols and operational procedures, fostering team cohesion.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods (holiday seasons) or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Education
High School Diploma
Bachelor in Arts And Science - Elementary Education
- Presidential Scholarship Recipient (4 years)
- Relevant Coursework: [Early Childhood Education] & Elementary Education
- 3.6 GPA
- Dance Marathon Member
Skills
Cleaning equipment operation
Merchandise restocking
Dependability
Calmness under pressure
Reliability and punctuality
Issue resolution
Customer complaint resolution
Sanitation practices
Waste management
Client relations
Organizational multitasking
Positive and professional
Timeline
Customer Service Cashier
Morkes Chocolates
07.2024 - 12.2025Read More
Janitor
Hanover Central High School
08.2022 - 05.2024Read More
Hanover Central High School
High School Diploma
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Valparaiso University
Bachelor in Arts And Science from Elementary Education
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