ANDREA SEGNINI
Weston,US
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Pediatric Dentistry Of Weston
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Entrepreneur / self employed
IM Academy
03.2018 - 08.2022
- Planned marketing initiatives and tapped into my referral network to promote business development
- Recruited and developed 20,000 employees for the financial trading eduction department
- Customer needs were identified and communicated to supply chain capacity and quality teams
- Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Implemented risk management strategies to minimize potential threats to the business''s financial stability, reputation, and overall success.
- Led a team of professionals to achieve ambitious growth targets while maintaining high employee morale and retention rates.
- Presented information regarding personal development & Forex Trading to groups as small as 5 -60,000 people.
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Enhanced audience engagement by incorporating storytelling and real-life experiences into presentations.
- Delivered motivational speeches for various organizations, resulting in increased morale and productivity.
- Developed custom workshops on communication skills, leadership development, and team building for corporate clients.
- Utilized multimedia resources to create visually engaging presentations that complemented verbal content.
- Maintained a strong online presence through social media platforms, attracting potential clients and increasing brand visibility.
Hotel Receptionist
Comfort Suites Weston - Sawgrass Mills South
02.2016 - 03.2018
- Greeted each newcomer with a friendly greeting and double-checked reservations and identification
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Ensured transaction security by comparing payment cards to identification
- Updated customer accounts with additional room charges, such as minibar usage and room service charges
- Went above and beyond for my guests, including making outside venue reservations and organizing tours.
Education
High School -
Cypress Bay High School
Weston, FL01.2013
Skills
- Motivational speaking
- Self-motivated
- Relationship development
- Public speaking
- Risk management processes and analysis
- Supervision
- Business operations
- Teamwork and Collaboration
- Team Leadership
- Business marketing
- Relationship Building
- Business Development
- Business Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Front Desk Receptionist
Pediatric Dentistry Of Weston
08.2022 - Current
Entrepreneur / self employed
IM Academy
03.2018 - 08.2022
Hotel Receptionist
Comfort Suites Weston - Sawgrass Mills South
02.2016 - 03.2018
High School -
Cypress Bay High School
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