Andrea Seltrecht
Alburnett,IA
Summary
Dedicated operations professional with extensive experience in documentation management and order coordination. Skilled in building collaborative work environments and delivering excellent customer service, contributing to timely and accurate deliveries and efficient process management.
Overview
12
12
years of professional experience
Work History
Operations Resource
Rose International
Cedar Rapids, Iowa
05.2022 - 07.2025
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated local product donations by efficiently managing sales order documentation.
- Managed the shipping process for UPS parcels, ensuring timely and accurate delivery.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Operations Resource
Adecco
Cedar Rapids, Iowa
01.2018 - 05.2022
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated local product donations by efficiently managing sales order documentation.
- Managed the shipping process for UPS parcels, ensuring timely and accurate delivery.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Office Assistant
Kelly Services
Cedar Rapids, Iowa
08.2014 - 12.2017
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated local product donations by efficiently managing sales order documentation.
- Managed the shipping process for UPS parcels, ensuring timely and accurate delivery.
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Intermediate Premium Specialist
Transamerica Life Insurance Company
Cedar Rapids, Iowa
08.2013 - 04.2014
- Processed premium payments and updated mainframe system to ensure accurate financial records.
- Handled incoming calls with a focus on delivering premium customer service.
- Constructed and maintained Excel spreadsheets for efficient premium tracking and reporting.
Education
Bachelor of Science - Animal Science
Middle Tennessee State University
Murfreesboro, TNSkills
- Documentation management
- Order coordination
- Team collaboration
- Administrative support
- Communication skills
- Detail orientation
References
References available upon request.
Timeline
Operations Resource
Rose International
05.2022 - 07.2025
Operations Resource
Adecco
01.2018 - 05.2022
Office Assistant
Kelly Services
08.2014 - 12.2017
Intermediate Premium Specialist
Transamerica Life Insurance Company
08.2013 - 04.2014
Bachelor of Science - Animal Science
Middle Tennessee State University
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