Andrea Serafin
Lowell,MA
Summary
Insightful Manager that excels in implementing robust inventory management practices and driving operational efficiency. With a strong focus on innovation and continuous improvement, I am adept at building and motivating high performance teams, resolving complex challenges, and creating exceptional retail environments.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Apothca
03.2024 - Current
- Inventory control including organizing order tickets, fulfilling orders, daily inventory counts, and maintained proper stock levels of products.
- Received deliveries and ensured product and descriptions was received accurately in Metrc and Dutchie Backoffice.
- Maintained store compliance with all local and state regulations.
- Motivated, trained, and disciplined Retail Associate team.
- Handled cash accurately and prepared weekly deposit pickups and change orders.
- Created and implemented extensive training manuals.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Operations Manager
Native Sun Wellness
10.2023 - 03.2024
- Implemented and enforced best practices, ensuring compliance with all local, state regulations and company policies.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of products.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Optimized employee scheduling to maintain adequate coverage while minimizing labor costs.
Inventory Manager
Revolutionary Clinics
11.2018 - 10.2023
- Maintained sufficient inventory levels to meet customer demands at all times.
- Developed and implemented policies and procedures for inventory management to Retail Staff.
- Analyzed inventory data to identify and address stock discrepancies.
- Received deliveries and ensured all product information were entered correctly in Metrc and Dutchie Backoffice.
- Assisted in managing Retail team, fostering exceptional customer service and operational efficiency.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Advanced Hairstylist and Department Head
Hair Cuttery Salon
08.2013 - 03.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Built a loyal clientele and enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Vic's Breakfast and Subs
06.2005 - 07.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, and brownies.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments accurately.
Education
Greater Lowell Technical School
Lowell, MA2008
Skills
- Staff management
- Inventory control
- Operations management
- Team leadership and development
- Reliable and loyal
- Customer service
Timeline
Assistant General Manager
Apothca
03.2024 - Current
Operations Manager
Native Sun Wellness
10.2023 - 03.2024
Inventory Manager
Revolutionary Clinics
11.2018 - 10.2023
Advanced Hairstylist and Department Head
Hair Cuttery Salon
08.2013 - 03.2018
Manager
Vic's Breakfast and Subs
06.2005 - 07.2013
Greater Lowell Technical School
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