Andrea Serafin
Lowell,MA
Summary
Insightful Manager that excels in implementing robust inventory management practices and driving operational efficiency. With a strong focus on innovation and continuous improvement, I am adept at building and motivating high performance teams, resolving complex challenges, and creating exceptional retail environments.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Apothca
1386 Massachusettes Ave, Arlington MA
03.2024 - Current
- Inventory control including organizing order tickets, fulfilling orders, daily inventory counts, and maintained proper stock levels of products.
- Received deliveries and ensured product and descriptions was received accurately in Metrc and Dutchie Backoffice.
- Maintained store compliance with all local and state regulations.
- Motivated, trained, and disciplined Retail Associate team.
- Handled cash accurately and prepared weekly deposit pickups and change orders.
- Created and implemented extensive training manuals.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Operations Manager
Native Sun Wellness
37 Coolidge St, Hudson MA
10.2023 - 03.2024
- Implemented and enforced best practices, ensuring compliance with all local, state regulations and company policies.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of products.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Optimized employee scheduling to maintain adequate coverage while minimizing labor costs.
Inventory Manager
Revolutionary Clinics
67 Broadway, Somerville MA
11.2018 - 10.2023
- Maintained sufficient inventory levels to meet customer demands at all times.
- Developed and implemented policies and procedures for inventory management to Retail Staff.
- Analyzed inventory data to identify and address stock discrepancies.
- Received deliveries and ensured all product information were entered correctly in Metrc and Dutchie Backoffice.
- Assisted in managing Retail team, fostering exceptional customer service and operational efficiency.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Advanced Hairstylist and Department Head
Hair Cuttery Salon
82 Mall Rd, Burlington MA
08.2013 - 03.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Built a loyal clientele and enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Vic's Breakfast and Subs
1 Lilley Ave, Lowell MA
06.2005 - 07.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, and brownies.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments accurately.
Education
Greater Lowell Technical School
Lowell, MA2008
Skills
- Staff management
- Inventory control
- Operations management
- Team leadership and development
- Reliable and loyal
- Customer service
Timeline
Assistant General Manager
Apothca
03.2024 - Current
Operations Manager
Native Sun Wellness
10.2023 - 03.2024
Inventory Manager
Revolutionary Clinics
11.2018 - 10.2023
Advanced Hairstylist and Department Head
Hair Cuttery Salon
08.2013 - 03.2018
Manager
Vic's Breakfast and Subs
06.2005 - 07.2013
Greater Lowell Technical School