Andrea Serna
Covington,LA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of professional experience
Work History
Administrative Sales Support Specialist
Globalstar
05.2019 - 05.2021
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with B2B, B2C and Government services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between Sales, Marketing, Dev Team and Customer Service and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity such as Amazon Connect, NETSuite, Dynamics CRM.
- Assisted with onboarding new hires.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Representative
Globalstar
05.2017 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised teams with guidance, support and direction for high-quality customer care.
- Assisted in Technical Support.
Education
Associate of Applied Science - Information Technology
Delgado Community College
New Orleans, LA05.2024
Skills
- Streamlining Processes
- Assist with Marketing Initiatives
- Market Trend Analysis
- Assist with Developing Marketing Campaigns
- Maintaining Client Relationships
- Sales Territory Management
- Customer Transactions
- Technical Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Sales Support Specialist
Globalstar
05.2019 - 05.2021
Customer Service Representative
Globalstar
05.2017 - 05.2019
Associate of Applied Science - Information Technology
Delgado Community College
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