Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Serna

Garland,TX

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

6
6
years of professional experience

Work History

Pawnbroker

First Cash Pawn
10.2023 - 03.2024
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Assessed quality and value of incoming items and offered customers loans.
  • Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
  • Sold variety of items to over Number daily customers, working to upsell package items and exceed sales goals.
  • Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.

Beauty Advisor/Sales Associate

Sally's Beauty Supply
06.2018 - 08.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Trained new staff in product knowledge and customer service protocols.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.

Insurance Agent

Fiesta Auto Insurance
03.2024 - 04.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Construction Worker

Héctor Serna Painting Company
06.2023 - 09.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.

Underwriter

AUI Insurance
Garland, Texas
06.2024 - 09.2024
  • Organized and detail-oriented with a strong work ethic.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.

Sales Associate

RDA Promart
Garland , TX
04.2024 - 06.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
  • Educated customers on latest beauty trends and products, leading to informed purchase decisions.
  • Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Associate Of Applied Arts - Communication And Rhetoric

Eastfield College
Mesquite, TX

Skills

  • Customer service
  • Point Of Sales Experience
  • Team Collaboration
  • Team-oriented and dependable
  • Fluent Bilingualism
  • Problem-Solving
  • Language translation
  • Customer Support
  • Translation and Interpretation Services
  • Calm Under Pressure
  • Customer Relations
  • Money handling abilities
  • Sales and Upselling
  • De-Escalation Techniques
  • Hair Color Knowledge
  • Makeup Techniques

Languages

Spanish
Native or Bilingual

Timeline

Underwriter

AUI Insurance
06.2024 - 09.2024

Sales Associate

RDA Promart
04.2024 - 06.2024

Insurance Agent

Fiesta Auto Insurance
03.2024 - 04.2024

Pawnbroker

First Cash Pawn
10.2023 - 03.2024

Construction Worker

Héctor Serna Painting Company
06.2023 - 09.2023

Beauty Advisor/Sales Associate

Sally's Beauty Supply
06.2018 - 08.2022

Associate Of Applied Arts - Communication And Rhetoric

Eastfield College

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