Andrea Serrano
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Registered Nurse
IQVIA
10.2018 - Current
- Coordinate and facilitate the connection between patients and program approved patient-based resources.
- Provide direct educational training to patients on specific disease states and assigned medications.
- Provide patient focused education to promote behavioral change for the empowerment of patient to improve specific treatment compliance.
Registered Nurse Care Manager
Axis Point Health
06.2016 - 08.2018
- Participated in the coordination and access to care for members with high cost/high risk conditions.
- Addressed member needs after the completion of a health assessment and developed appropriate member focused interventions.
- Evaluated available resources, plans, and implemented necessary services in order to monitor outcomes of identified problems.
- Collaborated with other members of the health care team to coordinate an integrated approach to member management.
Registered Nurse Agency
Interim Health Care
01.2014 - 07.2016
- Provide skilled nursing care to meet patient's physical, psychological, and spiritual need in varying hospital areas such as critical intensive care units, neurosurgical units, and cardiothoracic units, ex: Rehab, CTAC, ICU, ACUTE CARE, ER, Med/Surg, LTC, infirmary, and correctional facilities (Montford)
- Adapted easily in a constantly changing environment; flexible regarding constant changing treatment modalities
- Carry out physician's orders, administer prescribed medications, assist physicians during procedures, monitor, records, and communicate patient condition as appropriate utilizing computerized documentation systems.
Assistant Director of Nursing/Clinic Operations Supervisor
Texas Department of State Health Service
01.2015 - 05.2016
- Assisted with creating and implementing the policy and procedure for the sexually transmitted disease clinic in Health Service Region 1.
- Created job description for the HSR 1 Clinic Administrative Assistant along with competency list.
- Researched, trained, ordered and set up the STD center with supplies and equipment.
- Administered knowledgeable STD regimen to patients, provided education on STD specific treatment regimen as well as side effects and medication regimen per the HSR 1 standing delegation orders.
- Delivered nursing care via the nursing process: assessment, planning, intervention and evaluation.
- Expanded the STD services to all HSR 1 clinics.
Registered Nurse
Infusion Center
01.2014 - 03.2015
- Assisted with creating and implementing the policy and procedure for the new infusion center.
- Created job description for RN along with competency list.
- Ordered and set up the infusion center with supplies and equipment.
- Administered knowledgeable chemotherapy medications to patients.
- Provided education on chemotherapy regimen as well as side effects and medication regimen.
- Delivered nursing care via the nursing process: assessment, planning, intervention and evaluation.
Registered Nurse, Case Manager
Alaris
01.2014 - 01.2015
- Responsible for the medical case management of work-related injuries, includes assessment, planning, coordination, implementation and evaluation of injured/disabled individuals.
- Closely monitor the progress of the injured worker and report results back to the employer and insurance carrier.
- Help ensure appropriate and cost-effective healthcare services and a patient who is ready to return to work.
Registered Nurse, Clinical Educator
Novasyte
01.2013 - 01.2014
- Provide in-service and educate end users on new medical devices, equipment, or protocols in the clinical settings (critical care, long-term care, and home health).
- Manage key activities related to products conversions in select facilities
- Assess customer needs and develop tools and strategies to resolve issues.
- Follow up with key accounts and customers to assist unmet education and clinical needs as it
Registered Nurse, Emergency Room
TTUHSC-Montford
01.2010 - 02.2013
- Handling of both emergent and non-emergent patients for the Regional Medical Facility and Psychiatric Inpatient Facility.
- Well-versed in-patient care- able to perform a head-to-toe assessment and be knowledgeable of normal vs. abnormal findings with specific attention to the psychiatric behavioral health assessment and care.
- Ability to obtain hard sticks for INT, IV infusions or basic blood draws
Staff RN, Agency
MSN Nurse Agency
05.2009 - 01.2010
- Provide skilled nursing care to meet patient's physical, psychological, and spiritual need in varying hospital areas such as critical intensive care units, neurosurgical units, and cardiothoracic units, ex: ICU, Correctional ICU, Correctional Med/Surg, and Correctional ER.
- Adapted easily in a constantly changing environment; flexible regarding constant changing treatment modalities
- Carry out physician's orders, Administer prescribed medications, assist physicians during procedures, monitor, records, and communicate patient condition as appropriate utilizing computerized documentation systems.
RN, Case Manger
First Care Health Plans
09.2008 - 01.2009
- Administrative and referral experience including admissions, assessment, treatment, and education of a wide range of superior patient care.
- Widely recognized as an excellent care provider and patient advocate.
- Make final decision on approving/denying medically necessary services for patients based on their health plan
RN, Case Manager
Caprock Home Health
02.2008 - 04.2008
- Coordinated care for the patients being discharged from a hospital facility with home health services on wound care/IV antibiotics, and DME supplies
- Ensured, negotiated, procured and obtain insurance authorization when indicated.
- Provide initial skilled nursing visit for admission into services and determined and assisted with case management potential needs on wound care or IV therapy
- Began initial orientation on preparing the OASIS paperwork
Diabetes Clinical Educator RN
Quintiles/Innovex
02.2007 - 01.2008
- El Paso) meet or exceed all sales objectives through the development and execution of appropriate sales strategies for and inhaled Diabetes medication named Exubera.
- Promote company product through education of current and potential customers within a defined region by providing clinical education.
- Manage existing Exubera accounts through ongoing collaborations with Pfizer Sales Team counterparts to identify and evaluate market opportunities and sales potential.
- Customer Care Award recipient submitted by fellow staff members for advocating customer preference. Maximizing effective communication. Acting to obtain feedback, exhibiting Zest in approach, style and appearance, and exhibiting an extraordinary ability to do the job.
Staff RN/Relief Charge nurse - MICU
Covenant Health System Hospital
06.2004 - 02.2007
- Provided care for patient suffering from sepsis, respiratory failure, pneumonia, drug overdoses, acute alcohol ingestion, kidney failure, liver failure, DKA, sickle cell crisis, gastrointestinal bleeds, and wounds care management.
- Managed a 19-bed unit and 9 nurses as a Charge Nurse
- Member of Rapid Response Team
- Advanced training in wound care devices, ventilation, chest tubes, IV therapy, and art line chemotherapy.
Education
Diploma - Nursing
Covenant School of Nursing
Lubbock, TX05-2004
Skills
- Home health care
- Intensive care unit expertise
- Post-anesthesia care
- Extensive experience in critical care
- Emergency room management
- Skilled in medical-surgical nursing
- Six years in hospital settings
- Case management expertise
- Strong clinical judgment
- Patient education and counseling
- IV therapy administration
- Comprehensive care planning
- Patient care strategy development
- Remote client engagements
- Regional management
Certification
- Texas RN License
- BLS, ACLS
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
Key Skills Proficient or familiar with a vast array of concepts and technologies, including: Microsoft Office Word, Excel, PowerPoint Internet Email, Multiple Interoffice email
Timeline
Registered Nurse
IQVIA
10.2018 - Current
Registered Nurse Care Manager
Axis Point Health
06.2016 - 08.2018
Assistant Director of Nursing/Clinic Operations Supervisor
Texas Department of State Health Service
01.2015 - 05.2016
Registered Nurse Agency
Interim Health Care
01.2014 - 07.2016
Registered Nurse
Infusion Center
01.2014 - 03.2015
Registered Nurse, Case Manager
Alaris
01.2014 - 01.2015
Registered Nurse, Clinical Educator
Novasyte
01.2013 - 01.2014
Registered Nurse, Emergency Room
TTUHSC-Montford
01.2010 - 02.2013
Staff RN, Agency
MSN Nurse Agency
05.2009 - 01.2010
RN, Case Manger
First Care Health Plans
09.2008 - 01.2009
RN, Case Manager
Caprock Home Health
02.2008 - 04.2008
Diabetes Clinical Educator RN
Quintiles/Innovex
02.2007 - 01.2008
Staff RN/Relief Charge nurse - MICU
Covenant Health System Hospital
06.2004 - 02.2007
Diploma - Nursing
Covenant School of Nursing