Andrea Setia

Compassionate and patient Customer Service Representative with 8+ years of experience in call center, healthcare, and customer support environments. Skilled at handling high-volume inbound and outbound calls, resolving claims, and delivering empathetic support while maintaining 95%+ accuracy. Strong written and verbal communication skills to de-escalate issues, improve customer satisfaction, and meet performance metrics. Skilled in using CRM systems, Microsoft Office, and HIPAA-compliant practices to ensure accuracy, confidentiality, and excellent service.

In my spare time I enjoy reading self improvement books, creating digital content, and participating in my church's community outreach programs.

After my role with Hewitt Associates, I took time to focus on raising my family while also pursuing creative projects. In 2014, I discovered a passion for arts and crafts, which led me to start designing artisan jewelry and launching my own e-commerce store, Jewelry by Angel. What began as a hobby quickly developed into a small business, where I gained experience in online sales, customer engagement, and order fulfillment. Although the COVID-19 pandemic brought my online store to a close, I continue to actively manage a social media community of over 22,000 followers, demonstrating my ability to build strong relationships, communicate effectively, and maintain customer loyalty.