ANDREA SHAHAYDA
New York,NY
Summary
Dynamic travel consultant with expertise in SABRE GDS, specializing in itinerary management and exceptional client service. Proven track record in catering management, adept at coordinating large-scale events for high-profile clients, ensures a meticulous approach to every project. Strong organizational skills and a commitment to customer care drive the delivery of seamless experiences through effective planning, logistics, and collaborative teamwork. Passionate about creating memorable journeys that exceed client expectations while maintaining the highest standards of service.
Overview
10
10
years of professional experience
Work History
Travel Consultant
Contracted
Remote
07.2021 - 07.2025
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Catering Manager /Kitchen Expeditor
Centerplate
New York, NY
06.2015 - 04.2020
- Catering Manager Responsibilities
- Managed catering operations, including planning, menu development, and event execution.
- Coordinated with clients, vendors, and staff to ensure seamless logistics.
- Supervised, trained, and evaluated staff to uphold service standards.
- Developed customized menus, accommodating dietary restrictions, and preferences.
- Maintained vendor relationships, secured competitive pricing, and managed inventory.
- Ensured compliance with health, safety, and alcohol regulations.
- Managed budgets, schedules, and post-event invoicing.
- Addressed customer complaints promptly to ensure satisfaction, and foster repeat business.
- Oversaw event setup and presentation, ensuring high-quality standards.
- Expeditor Responsibilities
- Facilitated communication between the kitchen, service staff, and vendors to ensure a smooth order flow.
- Managed inventory, supplies, and equipment to support efficient service.
- Verified orders, maintained logs, and addressed service discrepancies.
- Collaborated with chefs on menu modifications and special requests.
- Monitored service during peak hours to prioritize customer needs.
- Conducted quality checks and maintained the cleanliness of dining and service areas.
- Ensured timely delivery of dishes, with professional presentation.
- Venue Experience
- Jacob K. Javits Convention Center, New York, NY
- Belmont Park, NYRA — Elmont, NY
- Huntington Place, Detroit, MI
- Alliant Energy Center, Madison, WI
- The Art Institute of Chicago, Chicago, IL
- New Orleans, Ernest N. Morial Convention Center, New Orleans, LA
- San Diego Convention Center, San Diego, CA
- Palm Springs Convention Center, Palm Springs, CA
Education
Associate of Arts - Film Production
New York Film Academy
New York, NY12.2019
Associate of Arts - Film And Video Production
San Francisco State University
San Francisco, CA06.2000
Skills
- Menu development and event planning
- Budget and inventory management
- Vendor relations and operations coordination
- Staff training and team collaboration
- Design and content creation: Canva, Adobe Spark, and Apple Pages
- CRM and data analysis: Salesforce, Tableau, and AI tools
- Office productivity: Word, Excel, PowerPoint, Outlook
- Communication and collaboration: Teams, Zoom, Skype, Google Calendar, Dropbox, iCloud
- Operations and logistics: workflow optimization, cycle counting, production scheduling
- Quality assurance and process improvement
- Guest service and presentation: food presentation, guest relations, multitasking
- Additional skills: software adaptability, troubleshooting, digital organization, and Apple app integration
Timeline
Travel Consultant
Contracted
07.2021 - 07.2025
Catering Manager /Kitchen Expeditor
Centerplate
06.2015 - 04.2020
Associate of Arts - Film And Video Production
San Francisco State University
Associate of Arts - Film Production
New York Film Academy