Andrea Shannon Creech
Marion
Summary
Seeking a position utilizing my skills and experience
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Walmart
12.2022 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer and balanced at end of shifts.
- Resolved customer complaints promptly to ensure satisfaction.
- Trained new staff on cash handling procedures and customer service best practices.
- Ensured compliance with company policies and procedures during transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Administrative Assistant
North Carolina Department of Commere
09.2020 - 07.2023
- Utilized office software to streamline communication and documentation processes.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Packing Material Handler
Baxter Healthcare
01.2013 - 01.2017
- Worked in the production of intravenous solution in a sterile environment
- Supplied production lines using work savers, following safety protocol
- Conducted self-inspections making sure correct quantity of units were in boxes
Customer Service/ Cashier
Wal-Mart
01.2011 - 01.2013
- Assisted customers, scanned purchases, and processed payments
- Stocked merchandise; received vendor shipments
- Maintained business security, cleanliness, balance register at end of shift
Daycare Teacher
Miss Sheila’s Child Development Center
01.2007 - 01.2011
- Provided daily care for children from ages one to five
- Ensured safe environment; maintained clean and sanitary area
- Created and implemented play activities, prepared meals, and snacks
- Communicated closely with parents and family members
Education
Associate Degree - Business Administration
McDowell Technical Community College
01.2020
Associate Degree - Accounting
McDowell Technical Community College
01.2020
Skills
- Manufacturing, Customer Service, and Teaching experience
- Computer literate; former CPR certification
- Skilled in working with and caring for young children; background in working with the public
- Experienced in production, quality control and manufacturing safety practices
- Able to maintain detailed, accurate records and cash handling skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash management
- Payment processing
- Refund handling
Personal Qualifications
- Enthusiastic and quick learner; willing to learn and grow in responsibility
- Able to work with all types of people
- Flexible in changing environments; adapts quickly to new assignments
- Excellent communication skills
Timeline
Customer Service Cashier
Walmart
12.2022 - 05.2024
Administrative Assistant
North Carolina Department of Commere
09.2020 - 07.2023
Packing Material Handler
Baxter Healthcare
01.2013 - 01.2017
Customer Service/ Cashier
Wal-Mart
01.2011 - 01.2013
Daycare Teacher
Miss Sheila’s Child Development Center
01.2007 - 01.2011
Associate Degree - Accounting
McDowell Technical Community College
Associate Degree - Business Administration
McDowell Technical Community College