Andrea Sheard
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Correctional Officer
PA Department Of Corrections
07.2017 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Direct Support Professional
Step By Step
03.2015 - 07.2017
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Transported clients to medical and dental appointments to provide support.
Residential Advisor
Resources For Human Development
03.2015 - 07.2016
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Drives residents in program vehicle to appointments and or recreational activities at the direction of program director or on duty nurse.
- Completes shift documentation fully and accurately.
- Assists with cooking and serving meals for individual residents an groups of residents.
- Assist residents with activities of daily living such as laundry, housekeeping and personal hygiene.
- Maintains confidentiality.
Cashier
Pathmark
08.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
School Bus Attendant
School District Of Philadelphia
03.2014 - 11.2014
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Learn and adapt to each student special medical, physical, communicative and emotional needs.
Inventory Associate
WIS International Inventory Service
10.2013 - 08.2014
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Crew Member
Popeyes
05.2011 - 10.2013
- Provided prompt and friendly service to customers in a way that will exceed customer expectations and ensure customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Followed procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness.
Advising Assistant
Pierce College Of Philadelphia
11.2012 - 08.2013
- Answer phones, set up appointments, copy files, deal with admissions, records and registration office frequently.
Education
No Degree - Criminal Justice
Pierce College of Philadelphia
Philadelphia, PASkills
- Ability to understand and carryout simple directions
- Effective verbal and personal communication skills
- Attention to detail and ability to perform tasks on short notice
- Ability to handle a fast paced, varied and busy work environment
- Independent, self motivated and organized
- Highly dependable
- Safety and Security
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Timeline
Correctional Officer
PA Department Of Corrections
07.2017 - Current
Direct Support Professional
Step By Step
03.2015 - 07.2017
Residential Advisor
Resources For Human Development
03.2015 - 07.2016
Cashier
Pathmark
08.2014 - 01.2015
School Bus Attendant
School District Of Philadelphia
03.2014 - 11.2014
Inventory Associate
WIS International Inventory Service
10.2013 - 08.2014
Advising Assistant
Pierce College Of Philadelphia
11.2012 - 08.2013
Crew Member
Popeyes
05.2011 - 10.2013
No Degree - Criminal Justice
Pierce College of Philadelphia