Andrea Sheldon
Plainville
Summary
Dynamic sales professional with proven expertise in customer service and problem-solving, honed at Tractor Supply and Bealls Outlet. Excelled in driving sales through persuasive selling and exceptional people skills. Demonstrated ability to multitask and manage time effectively, ensuring customer satisfaction and repeat business. Skilled in cash handling and store operations, with a track record of enhancing team performance.
Overview
5
5
years of professional experience
Work History
1.Sales Associate/ 2. Team Lead 2
Tractor Supply
01.2022 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
1. Sales Associate/ 2.Supervisor
Bealla Outlet
02.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
GED -
Rowan Cabarrus Community Collage
Concord NC05-1994
Skills
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Flexible schedule
- Store opening and closing
Accomplishments
- Awarded “Employee of the Month” in [year].
- Brought in [number] new customers.
- Supervised team of [Number] staff members.
- Exceeded monthly quota [number] times.
Timeline
1.Sales Associate/ 2. Team Lead 2
Tractor Supply
01.2022 - 12.2024
1. Sales Associate/ 2.Supervisor
Bealla Outlet
02.2020 - 07.2022
GED -
Rowan Cabarrus Community Collage