Andrea Sheppard
Albany,GA
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Observes and collaborates with main workforce to understand and streamline standard operating procedures. Innovative in increasing productivity and eliminating waste.
Overview
13
13
years of professional experience
Work History
Quality Control Specialist/ Lead
Dash Point Renewable
03.2021 - 04.2024
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Check Racking System
- Loose Nuts and Bolts
- Checking Torque Specs
- Checking the orientation panels and Check for broken panels.
- Checking for measurement on Bracket Dampers
- Check for loose mode rail and bent mode rails
- Flagging all issues could be remediate
Spotter
PGR
04.2018 - 03.2021
- Served as a reliable point-of-contact for onsite personnel needing assistance with rigging-related matters or seeking clarification on specific procedures related to spotter duties.
- Control Traffic for Skid Operator
- Assist Steer operator from hitting anything
- Communicated with and stayed in clear view eyesight of operator.
- Escorted operator to and from on site and gave a clear path to stage torque tools.
Assistant Manager
Rent A Center
12.2014 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensure consistent execution of company’s marketing and visual presentation
- Set up advertising displays and arrange merchandise on the counter, floor and tables to promote sales
- Train staff on how to drive the sales through consistent development of the product knowledge and customer service standards
- Ensure compliance to policies and procedures and report concerns to senior management
- Maintain proper inventory and bulk count as guided by senior management.
- Help achieve team goals by rotating production and daily duties to meet demand.
Assistant Manager
Exxon Mobil
06.2011 - 11.2014
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Maintained stock within optimal levels to meet expected customer and sales levels
- Oversaw the daily operations & weekly activities of 10 Employees
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
- Documented shipping and receiving by entering data into the computer system.
Education
Associate of Arts - Culinary Arts
03.2011
GED -
09.1999
Skills
- Attention to details
- Management
- Critical thinking and problem solving
- Adaptability and Flexibility
- Leadership and influencing skills
- Continuous improvement and Learning
- Time management strength
- Conflict Resolution and Negotiation
- Documentation Review
- Customer Focus and Orientation
- Technical knowledge
- Environmental Monitoring
Timeline
Quality Control Specialist/ Lead - Dash Point Renewable
03.2021 - 04.2024
Spotter - PGR
04.2018 - 03.2021
Assistant Manager - Rent A Center
12.2014 - 02.2018
Assistant Manager - Exxon Mobil
06.2011 - 11.2014
Albany Technical College - Associate of Arts, Culinary Arts
Albany Technical College - GED,
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