Andrea Sherman
Business Office Manager
Gloversville,NY
Summary
Talented professional considered a knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized and dependable at managing multiple priorities with a positive attitude.
Overview
27
27
years of professional experience
Work History
Administrative Office Manager
Weller Home Care Products
Broadalbin, NY
12.2018 - 09.2022
- Responsible for billing insurance companies and maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front office staff to step in to assist with various tasks whenever employees were absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored front areas so that questions could be promptly addressed.
- Supervised 5 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
House Manager
Foothills Youth Services
Johnstown, NY
03.1997 - 06.2000
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents.
- Supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive resident-employee relations by addressing problems head-on and implementing successful corrective actions
- Supervised and performed human resource management functions for 12 subordinates including conducting monthly staff meetings.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Loan Underwriter
First Credit Corporation
Gloversville, New York
09.2022 - 08.2024
- Balanced multiple priorities while managing high volumes of loan applications during peak periods, consistently meeting deadlines without compromising quality or accuracy.
- Improved loan approval rates by conducting thorough risk assessments and evaluating borrowers'' financial capabilities.
- Developed strong working relationships with internal and external stakeholders, fostering a collaborative environment to facilitate timely loan processing.
- Reduced delinquency rates through meticulous evaluation of borrower creditworthiness and adherence to underwriting guidelines.
- Minimized losses by identifying potential risks in the early stages of the loan application process.
- Safeguarded company assets by verifying applicant income sources, employment history, credit reports, and collateral valuation documentation.
- Provided exceptional customer service throughout the loan origination process, addressing inquiries and concerns promptly.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
Education
Bachelor of Science - Paralegal Studies
Kaplan University
Davenport, IA01.2013
Associate of Science - Paralegal Studies
American Institute For Paralegal
Ann Arbor, MI01.2008
Skills
- Clerical Support
- Data Communications
- Office Management
- Staff Training
- Billing Insurance Companies
- Policy Management
- Planning and Prioritization
- Personnel Scheduling
- Organizational Skills
Timeline
Loan Underwriter
First Credit Corporation
09.2022 - 08.2024
Administrative Office Manager
Weller Home Care Products
12.2018 - 09.2022
House Manager
Foothills Youth Services
03.1997 - 06.2000
Bachelor of Science - Paralegal Studies
Kaplan University
Associate of Science - Paralegal Studies
American Institute For Paralegal
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