Andrea Shields
7148 Great Laurel Drive,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Warehouse Stow
Amazon
05.2018 - 02.2023
- Organize hundreds of items on shelves to be picked and shipped to customers
- Assist with packing orders for customers
- Keep work area neat and clean to maintain order and safety.
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
General Warehouse Associate
BBSI Staffing Agency
06.2016 - 05.2018
- Organized freight by numbers to be picked; picked hundreds of freight items using RF scanner
- Packed freight to be shipped.
- Increased warehouse efficiency by implementing effective inventory management and organization strategies.
- Streamlined order processing for faster customer fulfillment and improved satisfaction rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teacher’s Assistant
Judy’s Daycare
02.2007 - 12.2016
- Provided light cleaning and cooking services
- Supported children of all backgrounds and abilities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Psychology
Chaffey College
Rancho Cucamonga, CA12.2026
Skills
- Cost reduction strategies
- Attention to detail
- Environmental awareness
- Supply chain knowledge
- Data Entry
Timeline
Warehouse Stow
Amazon
05.2018 - 02.2023
General Warehouse Associate
BBSI Staffing Agency
06.2016 - 05.2018
Teacher’s Assistant
Judy’s Daycare
02.2007 - 12.2016
Psychology
Chaffey College