Summary
Overview
Work History
Education
Skills
Timeline

Andrea Short

Customer Service
Toughkenamon,PA

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Overview

25
25
years of professional experience

Work History

Customer Service Lead

CF Logistics
Toughkenamon, PA
09.2013 - Current
  • Manage and coordinate the daily operations of the customer service department.
  • Develop and implement strategies and plans to improve departmental efficiency.
  • Lead and supervise a team of dedicated CSR's supporting four separate locations.
  • Coordinate with all stakeholders to respond to customer service issues.
  • Lead LTL meeting between all locations daily
  • Track order fulfillment, and investigate and resolve discrepancies.
  • Assist in development of new employees
  • Mentor software users, evaluating their knowledge and utilize and develop training to address any identified deficiencies.
  • Track progress of shipment, provide status updates, and resolve issues
  • Work closely with carriers, suppliers, and customers to ensure timely delivery of freight.
  • Ensure driver's credentials are updated including annual physicals, random drug tests and licenses.
  • Order and track approx. $50,000 of inventory for temperature & GPS tracking
  • Gather and complete all information needed for IFTA tax reporting to Penske, Ryder, Miller, and Bentley
  • Process monthly sales reporting
  • Generate and ensure accuracy of LTL owner operator invoices
  • Ensure customer rates are accurately entered into the system
  • Maintain carrier/broker/customer contracts in data base.
  • Approve carrier invoicing for payment.

Education

High School Diploma -

Kennett High School, Kennett Square, PA
09.1992 - 06.1996

Skills

  • Able to multitask and prioritize workloads in a fast-paced environment
  • Ability to generate and analyze reports to identify problems and trends
  • Excellent written and verbal communication skills
  • Ability to work well under stress and communicate professionally
  • Team player that can motivate and manage various individuals to work together to achieve company and customer goals
  • Ability to solve problems, deal with a variety of variables, and implement best solutions

Timeline

Customer Service Lead - CF Logistics
09.2013 - Current
Kennett High School - High School Diploma,
09.1992 - 06.1996

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Andrea ShortCustomer Service