Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Siles

Austin

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Bowl & Plate Holdings LLC, Sunflower Vietnamese Cuisine
05.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Bakery Clerk

Giant Food
09.2022 - 01.2023
  • Managed store opening and closing procedures
  • Stocked shelves regularly, keeping displayed shelves filled with fresh items
  • Answered questions about food ingredients, cake designs, and special orders to help customers with preferences
  • Guided customer purchases by adding ingredient and price tags to products
  • Inspected refrigerators, freezers and ovens for full functionality and proper temperatures
  • Checked product sell-by dates for freshness, rotating out old products

Lifeguard

MGN Pools
07.2021 - 09.2021
  • Monitored swimmers to respond quickly to distress situations and administer CPR if necessary
  • Maintained a clean, neat pool area by consistently checking pH levels and machinery hourly
  • Oversaw and enforced pool regulations by reminding patrons to walk carefully
  • Alerted patrons to exit water immediately during local severe weather situations

Customer Experience Specialist (Advisor)

Best Buy
10.2020 - 01.2021
  • Provided customer service and issue resolution to increase satisfaction levels
  • Assisted customers with price checks, lifting heavy items, and addressing other inquiries
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Assisted with customer purchases at the front desk and with in store pick-ups
  • Redirected complex needs, issues and requests to management when necessary
  • Maintained store cleanliness and sanitation throughout the store and at the cash register

Education

High School Diploma -

Fairfax High School
Fairfax, VA
08.2022

Associate of Science - Computer Science

Austin Community College
Austin, TX
05-2026

Skills

  • Proficient in English and Spanish
  • Customer Service
  • Daily specials memorization
  • Table management
  • Food Handling Safety
  • Restaurant Experience
  • Special dietary requirements
  • Register operation
  • Drink preparation

Timeline

Server

Bowl & Plate Holdings LLC, Sunflower Vietnamese Cuisine
05.2023 - Current

Bakery Clerk

Giant Food
09.2022 - 01.2023

Lifeguard

MGN Pools
07.2021 - 09.2021

Customer Experience Specialist (Advisor)

Best Buy
10.2020 - 01.2021

High School Diploma -

Fairfax High School

Associate of Science - Computer Science

Austin Community College

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