Andrea Silva
Houston,TX
Summary
Organized and dedicated Sales Associates and Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to get firsthand experience with underwriting analyst, sales and/or management administration
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Sales Representative
GEICO, Government Employees Insurance
01.2025 - 09.2025
- Developed tailored insurance solutions based on client needs and risk assessments.
- Cultivated relationships with clients, enhancing customer loyalty and retention rates.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Collaborated with underwriting teams to facilitate smoother policy approvals.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Increased policy sales by developing and maintaining strong relationships with clients.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Managed high inbound call volumes from customers
Insurance Sales Manager
American Income Life Insurance Company
01.2023 - 11.2024
- Developed strategic sales plans to enhance market penetration and increase revenue streams.
- Trained and mentored sales team members to improve performance and achieve targets.
- Analyzed market trends to identify opportunities for growth and competitive advantages.
- Conducted regular performance reviews to assess team productivity and drive accountability.
- Designed training programs focused on product knowledge and sales techniques for staff development.
- Collaborated with marketing teams to create targeted campaigns that increased lead generation efforts.
- Guided agents through life, health, property and casualty insurance licensing and renewal processes.
- Adhered to legal requirements and agency and industry regulations in selling and servicing Life insurance policies.
Sales Associate/Customer Service
Third Coast Events
11.2022 - 11.2022
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responded to claim inquiries
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
Supervisor
La Bonita Mexican Restaurant
06.2018 - 11.2022
- Assigning tasks
- Handling conflicts and problems
- Training staff
- Assisting customers with complaints and inquiries
- Overseeing inventory supplies and demands
- Adhering to safety and health regulations
- Handling cash operations
- Monitoring inventory reports
- Building sales and profit by distributing advertisements and fliers
Human Resource Recruiter
Nail It Roofing
09.2021 - 04.2022
- Achieves staffing objectives by recruiting and evaluating job candidates
- Advising managers; and managing relocations and intern program
- Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs
- Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements
- Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicant to interviews; and arranging community tours
Education
Associate of Science - Business Management
Portland Community College
Portland, OR12-2022
Skills
- Sales
- Communication skills
- Leadership
- Customer Service
- Customer Needs Assessment
- Consultative Sales Techniques
- Personal assistant experience
- Sp - Expert
- Teamwork and Collaboration
- Appointment Coordination
- Multitasking and Time Management
- Strong Organizational Skills
- Performance Motivation
- Fast Learner
- Detail-Oriented
- Cold calling
- Fluent bilingualism
- Goal oriented
Certification
- General Lines License - Life and Health license
- Property & Casualty license
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Sales Representative
GEICO, Government Employees Insurance
01.2025 - 09.2025
Insurance Sales Manager
American Income Life Insurance Company
01.2023 - 11.2024
Sales Associate/Customer Service
Third Coast Events
11.2022 - 11.2022
Human Resource Recruiter
Nail It Roofing
09.2021 - 04.2022
Supervisor
La Bonita Mexican Restaurant
06.2018 - 11.2022
Associate of Science - Business Management
Portland Community College
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