Andrea Silva
Houston,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Liberty Taco
05.2022 - 11.2024
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
Clutch City Coffee
02.2021 - 10.2022
- 1. Input Orders
- 2. Responsible for day to day task
- 3. Schedule assigner
Cashier
Q-MART/PHILLIPS
05.2020 - 01.2021
- Processed POS transactions, including cash and credit card purchases or refunds.
- Ordered, restocked, organized, and arranged merchandise in a precise method to drive product placement and sales.
- Reviewed and resolved differences between cash drawer and accounting information.
- Helped customers locate items, complete purchases, and join rewards program to promote brand loyalty, satisfaction, and increase sale numbers.
- Cross-trained with deli and effectively utilized shifts to service customers (accepted orders, cooked meals, and prepared food for the next day).
Cashier
MCDONALD'S
12.2018 - 01.2020
- Took food and drink orders from customers and prepared and served the food ordered.
- Obtained cash or credit card payments for multiple orders from customers and ensured order accuracy and prompt service.
- Reconciled all receipt totals, credit and cash payments and addressed any shortages with staff members on shift.
- Ensured work areas were constantly cleaned to ensure maximum customer satisfaction.
Porter
TRAVEL CENTER OF AMERICA
10.2017 - 12.2018
- Delivered beverages and other products in an efficient and timely manner.
- Provided excellent customer service and exceeded expectation while responding urgently.
- Identified and communicated problems to Manager with possible solutions.
- Maintained a safe, tidy, and sanitary facility.
Head of Housekeeping
MARRIOTT TOWNEPLACE PLAZA
05.2017 - 10.2017
- Managed housekeeping team including employee development and training, performance management and policy enforcement.
- Worked harmoniously with staff and supervisors.
- Performed guest requests throughout day ensuring requests are completed in a timely fashion.
- Created a work environment of employee engagement and trust that promoted teamwork and efficiency.
Education
High School Diploma -
Big Spring High School
Big Spring, TX05.2012
Skills
- Housekeeping Management
- Laundry
- Team Management
- Microsoft Office
- Microsoft Word
- Computer Skills
- Communications
- Food Production
- Performance Management
- Kitchen Experience
- Food Preparation
- Assistant Manager Experience
- Interviewing
- Food Safety
Certification
- TABC Certified
- Food Handler Certification
Timeline
Cashier
Liberty Taco
05.2022 - 11.2024
Assistant Manager
Clutch City Coffee
02.2021 - 10.2022
Cashier
Q-MART/PHILLIPS
05.2020 - 01.2021
Cashier
MCDONALD'S
12.2018 - 01.2020
Porter
TRAVEL CENTER OF AMERICA
10.2017 - 12.2018
Head of Housekeeping
MARRIOTT TOWNEPLACE PLAZA
05.2017 - 10.2017
High School Diploma -
Big Spring High School