Andrea Silvers
Windsor,CT
Summary
Results-oriented Program Manager with over 25 years' experience in the Insurance and Financial services industry. Servant leader who believes in getting things done through collaboration and inspiring teams by bringing out the very best in people. Managed large-scale projects in banking, healthcare, retirement, personal and commercial lines. Enjoyed collaborating with colleagues in UBS across the globe.
Overview
25
25
years of professional experience
Work History
Initiative Manager
UBS
11.2016 - 02.2024
- CDIO AM PMO: Initiative Management across CDIO AM; focus on migration of teams to agile ways of working (Stream/Crews/Pods and onboarding to new agile tools Gitlab/BPX; QBR Reporting (Milestones, OKRs, RAIDs)
- CDIO AM PMO: Managed the rollout of JIRA Tollgate across CDIO AM to manage milestones, RAID and OKRs providing training to PMs, Business Managers and Segment Heads
- CDIO AM PMO: Facilitated DE&I meetings and prepared materials to have discussions on racial equity (21 Day Racial Equity Challenge)
- AMIT PMO: Managed the Global migrations of CDIO AM (~4000) users onto the virtual platforms A3, Workspace and Office 0365. Planned migration timelines with the Regional Business leads and Deployment Leads in ISE.
- AMIT PMO: Managed Operational Risk Issues to closure working with SWCMs to ensure (~237) applications were remediated to remove (shared folders and clear text passwords credentials); Logical Access Controls (~70) applications in scope to ensure only authorized users have access
- REPM: Managed the workload of 5 IT resources assigning projects and prioritization of enhancements across 25 applications. Implemented process improvements to the intake process and rolled out JIRA tollgate to help manage transparency of work with IT and Business. Facilitated team building activities and recognition
Project Manager
Mass Mutual
08.2014 - 05.2016
- Worked as a Consultant managing ($15 million) Configurable Reporting Program in Retirement Services (resource management, budget, RAID and vendor management)
- Worked with the print vendor DSTCC to plan timelines for file feeds to be developed and tested
- Collaborated with other programs Record Keeping, Info Delivery, Portals and Workflow Imaging to understand dependencies and align timelines for handoffs of requirements, design and testing
Project Manager
Cigna
07.2012 - 01.2014
- Worked with Product Business leaders to develop business objectives, capabilities and roadmap for Customer Communications and Customer Value Strategies within the Solutions work stream of the U.S Business Strategy for CIGNA Healthcare
- Aligned the Solutions work with the Customer Value Strategy
- Managed execution of improving Customer Communications for Domestic business
- Managed the rollout of Tele-health project implementation working with both (Business and IT) colleagues
Project Director
Travelers
08.2006 - 07.2012
- Managed multiple releases of the APL roll out for the Claim Handling Platform; $40 million, multi-year program of re-designing and replacing the current claim systems using agile methodology
- Leadership of multiple teams of 15-50 people from various locations including offshore resources (resource management)
- Worked in various PMO offices to develop and improve the execution of project management discipline across the organization
- Coached and facilitated teams on identifying tasks, work effort and timeframes
- Communicated weekly project status on budgets, schedule of deliverables, issues and risks
- Leveraged share point for the central repository of information across the program (tasks lists, issues, risks lists, change controls)
- Leveraged Quality Center to track defect resolution and status
Sr. Project Manager
The Hartford
09.2002 - 08.2006
- Consulted for HTSC managing multiple projects $500k to $2M throughout THE HARTFORD in Personal and Commercial Lines, Banking, Security, Human Resources
- Leadership of teams of 15-25 people through the project phases (requirements, design, testing and implementation)
- Development of project charter and project plan, managing and executing project plan, managing issue resolution, change control process, stakeholder expectations and sign- off on key deliverables
- Resource management, budget, RAID and execution of deliverables
- Created and managed project plans in ITG and MS project
- Developed communication plan, project workflow and change control procedures
- Trained teams in using ITG for tracking progress on tasks and defects
- Coached and facilitated teams on identifying tasks, work effort and timeframes
- Worked with vendors to replace current applications with vendor software packages
- Conducted training and informational sessions before project rollout
- Held monthly meetings with Sponsors to communicate project status on budgets, schedule of deliverables, issues and risks
- Conducted weekly project team meetings to discuss upcoming deliverables, status, and issues and distributed weekly project status
Project Mgt Associate/Business Analyst
Cigna
02.1999 - 09.2002
- Successfully planned and implemented multiple projects in Claims, Case Installation/Sales and Vendor Feeds during CIGNA's Transformation initiative to improve business processes and increase customer satisfaction
- Managed the implementation of new development and production fixes according to the Project Management Office guidelines
- Coordinated all phases of the project lifecycle with team members to ensure all requirements were met to pass through the PMO gates
- Developed project plans, business requirements and business system design
- Created test plans, test scripts and performed quality assurance and defect resolution in all platforms (unit, systems, acceptance and end to end)
Education
BS - Business Management
Central CT State University
New Britain, CTSkills
- Strategic Planning
- Cross functional Team Builder
- Policy and procedure improvements
- Program Leadership
- Work Planning and Prioritization
- Public Speaking
- Change Management
- Scope Management
- Agile Projects
- Deliverables Management
- Program/Project Management
- Risk Management
- Team Building
- Training & Mentoring
- Verbal and written communication
- Budgeting and Resource Management
- Process Improvement
- Team leadership and direction
- Training and Development
Affiliations
Project Management Professional (PMP) 2018-2021
Technology skills
- Office 365 (Excel, Word, Power Point, OneNote, MS Project, Visio, Outlook, SharePoint, Teams)
- Gitlab/BPX
- Jira Tollgate
- Zoom
- Clarity PPM
Timeline
Initiative Manager
UBS
11.2016 - 02.2024
Project Manager
Mass Mutual
08.2014 - 05.2016
Project Manager
Cigna
07.2012 - 01.2014
Project Director
Travelers
08.2006 - 07.2012
Sr. Project Manager
The Hartford
09.2002 - 08.2006
Project Mgt Associate/Business Analyst
Cigna
02.1999 - 09.2002
BS - Business Management
Central CT State University