ANDREA SIMPSON
Wilmington,NC
Summary
Empathetic Dental Assistant equipped with an ability to adapt to and demonstrate flexibility with the accommodation of various patient, dentist, and equipment demands. Devoted to patient, dentist, and staff satisfaction in a fast-paced environment. Knowledgeable, self-motivated, and willing to work diligently to achieve personal and team goals. Personable and dependable with a knack for building lasting rapport with patients. Inspired by positive energy and team work to effectively represent and deliver the mission of the practice.
Overview
17
17
years of professional experience
Work History
Dental Assistant II
Smile Starters Wilmington "Wilmington Dental Care"
06.2022 - 06.2024
- Assisting chairside with operative procedures via four handed and six handed dentistry
- Patient care and management before, during, and after treatment to ensure optimal patient care
- Presentation of treatment plans
- Post operative consulting
- S.P.I.C.E. certification and officer for the practice
- Coronal polishing
- Performed high quality radiographs while adhering to radiation safety guidelines
- Performed exams with the practitioner, charting, developing treatment plans, and note writing during dictation
- Oral hygiene instruction with patients
- Administrative duties such as scheduling appointments, reminder calls, post operative calls
- Supply ordering and management
- Grass roots marketing coordinator by acting as a liaison between schools, government entities, and charitable organizations to boost the relationship of the office with the public and share the mission of the practice
Sterilization Tech and DAI
Smile Starters Wilmington, "Wilmington Dental Care
03.2019 - 06.2022
- Assist the Dentist with procedures chairside within the qualifications of DAI
- Dental materials and supply ordering and management
- Patient management before, during and after procedures
- Preparation and breakdown of treatment rooms for patient care and maintain efficiency of patient flow
- Appointment scheduling, confirmation calls, post operative calls, limited insurance verification
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Maintained records on sterilizing procedures and parameters
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Managed preventative maintenance schedules for all sterilization machinery, reducing downtime due to repair or replacement needs.
- Perform equipment inventory and restock supplies when needed and maintain accurate sterilization records.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Trained new staff members in all responsibilities of sterilization tech by teaching and following all guidelines presented American Dental Association
Shift Manager
Bojangles
06.2015 - 07.2018
- Managed opening/transition/closing shifts without supervision
- Maintained holding times, service speed and quality of raw and finished products upholding quality, cleanliness, and sanitation
- Supervised preparation and positioning of people, equipment and products for each shift
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed all maintenance needs by coordinating with maintenance auxiliary
- Over saw all Team Members functions.
Team Trainer
Aramark UNCW
08.2007 - 08.2015
- Conducted the training, implementation, monitoring/measurement of/in the progress communication of WebSmartt Software for food distribution
- Conducted 4 hour training classes for participants (or SDMs) learning the P/P/S policies and procedures along with forecasting the biweekly menus; Oversaw inventory training
- Developed and maintained training materials
- Developed reports and presented them to the WebSmartt Project Manager for Aramark in order to track the success and efficiency of the program
- Maintained strong working relationships with the food operational leadership team, the quality and standards team, and the culinary/procurement team
- Ensured process fidelity, efficiency and effectiveness of the meal supply program by having a thorough understanding of the WebSmartt functionality as well as Aramark operations standards
Education
High School Diploma -
E.A. Laney High School
Wilmington, NC06.2006
Skills
DAII
Nitrous Oxide
Coronal Polishing
Radiology
OSHA
HIPPA
SPICE
CPR
References
Rafael Rivera Jr., DDS - rrivera@smilestartersdental.com
Sarah Williamson, DMd- katie.williamson.77@gmail.com
More references upon request
Timeline
Dental Assistant II
Smile Starters Wilmington "Wilmington Dental Care"
06.2022 - 06.2024
Sterilization Tech and DAI
Smile Starters Wilmington, "Wilmington Dental Care
03.2019 - 06.2022
Shift Manager
Bojangles
06.2015 - 07.2018
Team Trainer
Aramark UNCW
08.2007 - 08.2015
High School Diploma -
E.A. Laney High School
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