Andrea Sims
Little Elm,TX
Summary
I am striving to excel at a company that utilizes acquired skills, knowledge and experience to reach their goals. I have an above average work ethic, with a personal goal to always achieve what I promise. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear record keeping and tracking. Team-oriented, dependable and performance-driven. Vendor Relations, and Business Process enhancement, Efficiency recommendations IT Vendor Payment processing, reconciliation, statement analysis Leadership Administrative support Training and Mentoring Accounting remittances Proficient utilization of Microsoft productivity software Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Creatuity
03.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Handling contracts over 100k
- Managing multiple clients under my portfolio
Solutions Architect
Creatuity
02.2021 - Current
- Worked with developers and engineers to realize technological solutions.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Analyzed Magento solutions proposed to meet diverse business requirements.
- Participated in weekly meetings with client to discuss project direction and milestone achievement.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Communicated software architecture strategies to senior leadership and third-party business leaders.
IT Coordinator/Billing Analyst
ASTECH PLANO CORPORATE OFFICE
10.2018 - 04.2020
- Design procedures for the use of IT resources
- Advise management with the goal of making the appropriate IT decisions and choices
- Design, plan and execute training on the use of paid services to optimize contract potential
- Review and develop IT project related contracts for department and company wide purchases
- Assist with the completion of contract documents
- Expense reporting for top level executives
- Managed expenses for each department
- Assisted with Help Desk development for quality improvement
- Direct liaison between accounting to ensure timely payment and direct invoices and processing
- As a part of the IT leadership team, I was directly responsible for the payment and processing of the Credit
- Cards that were used for all IT purchases
- Organizing team building exercises, coordinating with HR for all team members under my supervision for any financial related inquiries
- Liaison between departments as it pertained to IT and any purchases or process and procedures related
- All communication for Vendors and other key partners for payment updates, balance sheets, account
- S reconciliation, contract review and key meeting requests are all handled through my position.
IT PROCESS COORDINATOR
MIC GLOBAL LLC
05.2017 - 08.2018
- Process and code IT invoices
- Research requests for various departments as it relates to spend
- Statement reviews for IT Vendors
- Invoice and Vendor setup for projects and new expenditures
- Ticket assignments related to Adobe licenses, purchase approvals
- Process improvement and invoice reviews
- Process Telecommunication invoices, assist in telecom orders and proper routing
- Track mail and distribution, order tracking
- Setting up and completing Vendor statement reviews
- Establishing vendor management which includes account contacts, regular reviews of accounts, point of contact relationship for all invoicing, payment and status inquiries
- Interdepartmental process improvement and tracking
- Works with management and other departments to implement a successful IT plan
- Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary
- Coordination of various office functions, including but not limited to ordering, meeting lunches, Lunch and
- Learns and other team building functions.
COMMUNITY RELATIONS COORDINATOR
PRAIRIE ESTATES
11.2016 - 05.2017
- Started as a Reception for skilled nursing facility which included but was not limited to answering calls, making copies, directing families, basic customer service
- This position grew to A/P and some Human Resource responsibilities
- I transitioned to Human Resource Assistant, which included but was not limited to, setting up interviews, conducting interviews, job tracking, OIGS, insurance, orientation prep set up and facilitation
- Background check requests, employee's status changes and time corrections
- Promoted to Community Relations Coordinator which included but not limited to tours for the facility, marketing and sales, census reviews and tracking, welcome bags, room ready inspections, marketing with
- Doctors, Case managers and Social Workers
- Admission paperwork and patient care coordination
- Referral review and clinical reviews
- Daily meetings, and sales analysis.
Education
High School Diploma -
Thomas Education Direct
USA 07.2001
Systems Home Mortgage Program, CPR Training, Health - undefined
State Child Currently enrolled in Project Management, Business Technology Management, Social Media Marketing Lean Six Sigma - undefined
Microsoft productivity Programs, Outlook, Skype, Microsoft Teams - undefined
Skills
- Sales Forecasting
- Credit and Collections
- Account Servicing Skills
- Strong Lead Development Skills
- Vendor Management
- Account Management
- Sales Solutions
- Revenue Growth
- Verbal and Written Communication
- Client Relations
- Customer Relationship Management
- Excellent Communication Skills
- Marketing
- Issue Resolution
- Revenue Retention
Timeline
Account Manager
Creatuity
03.2022 - Current
Solutions Architect
Creatuity
02.2021 - Current
IT Coordinator/Billing Analyst
ASTECH PLANO CORPORATE OFFICE
10.2018 - 04.2020
IT PROCESS COORDINATOR
MIC GLOBAL LLC
05.2017 - 08.2018
COMMUNITY RELATIONS COORDINATOR
PRAIRIE ESTATES
11.2016 - 05.2017
High School Diploma -
Thomas Education Direct