Andrea Sinclair
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Food Preparation Worker
Gate Gourmet
02.2022 - Current
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepare food for the flights that's going out
Warehouse Worker
DHL
08.2023 - 01.2024
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Bank Teller
Woodforest Bank
02.2022 - 08.2023
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Service Representative
Brookdale Assisted Living
04.2017 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
No Degree - Medical Insurance Billing
Computer Systems Institute
Skokie, IL09.2011
High School Diploma -
Thornridge High School
Dolton, IL06.2003
Skills
- Active Listening
- Follow-up skills
- Food safety knowledge
- Quality Control
- Customer Service
- Problem-solving abilities
Timeline
Warehouse Worker
DHL
08.2023 - 01.2024
Food Preparation Worker
Gate Gourmet
02.2022 - Current
Bank Teller
Woodforest Bank
02.2022 - 08.2023
Customer Service Representative
Brookdale Assisted Living
04.2017 - 01.2023
No Degree - Medical Insurance Billing
Computer Systems Institute
High School Diploma -
Thornridge High School